Top Remote Customer Success Jobs in Rochester, NY
As a Senior Customer Success Manager, you will manage mid-market customer relationships, driving adoption and revenue while serving as a strategic advisor. Responsibilities include developing account plans, engaging with stakeholders, and mitigating churn risks by ensuring customers achieve their business goals.
The Fraud & Identity Specialist will be responsible for preventing fraud, identifying fraudulent activities, handling internal escalations, and ensuring the security of the Instacart platform.
The Customer Success Manager at Smartling will ensure customer adoption and retention through onboarding, communication, and education. Responsibilities include managing customer relationships, resolving issues, driving account growth, overseeing implementation of best practices, and demonstrating value through business reviews and workshops.
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As a Senior Customer Success Manager at VelocityEHS, you will be responsible for developing strategic success plans, driving customer adoption and satisfaction, collaborating internally and externally, and ensuring that customers achieve their Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) goals through the use of our software solutions.
The Product Support Associate assists clients with technical issues related to ActiveDisclosure products. Responsibilities include diagnosing problems, providing technical support, managing client inquiries, documenting case histories, participating in testing, and improving support documentation.
The Customer Support Coordinator will assist customers primarily through phone support, while also engaging via email, live chat, and other channels. Responsibilities include managing administrative tasks, addressing customer inquiries, maintaining knowledge of products, ensuring compliance with data security, and meeting performance KPIs.
As a Customer Support Specialist at AffiniPay, you will provide exceptional service through inbound calls and support inquiries, troubleshoot product issues, and educate customers on the use of AffiniPay products while maintaining a professional demeanor.
The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
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The Onboarding Manager at Tebra is responsible for leading the onboarding experience for new customers, ensuring successful implementation of software solutions. This role involves communication, training, and project management to guarantee customer satisfaction and successful product adoption. The position requires strong analytical, negotiation, and multitasking abilities in a fast-paced environment.
The Client Partner at Babylist will be responsible for generating new business and creating media relationships with CPG partners. This role requires knowledge of the CPG space, the ability to adapt pitches to client needs, and the skill to craft compelling narratives. Maintaining strong relationships with existing partners and delivering persuasive sales presentations are essential to maximize investment with Babylist.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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