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Top Remote Customer Success Jobs in Rochester, NY

824+ Job Results
23 Days Ago
United States
Remote
301 Employees
Mid level
301 Employees
Mid level
Artificial Intelligence • Hardware • Internet of Things • Machine Learning • Software • Manufacturing
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
Top Benefits:
401-K
401-K Matching
Company Equity
+44 More
24 Days Ago
USA
Remote
715 Employees
73K-90K Annually
Senior level
715 Employees
73K-90K Annually
Senior level
Healthtech • Information Technology • Software • Telehealth
As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+50 More
An Hour Ago
US
Remote
3,470 Employees
101K-187K Annually
Senior level
3,470 Employees
101K-187K Annually
Senior level
Software • Automation
The Technical Quoting Specialist will oversee the end-to-end installation process and financial analysis for project deployments while collaborating with Sales and Engineering teams. Key responsibilities include evaluating service costs, analyzing data for improvement, and maintaining effective communication across departments.
2 Hours Ago
United States
Remote
619 Employees
Junior
619 Employees
Junior
HR Tech
Looking for a skilled Customer Support Specialist to join the Pay Support team, providing exceptional customer service and assisting with pay-related issues for global customers. Requires 2 years of customer service experience in resolving pay-related issues.
2 Hours Ago
3 Locations
Remote
80 Employees
Senior level
80 Employees
Senior level
Big Data • Information Technology • Software • Database • Analytics
As a Technical Architect at Hightouch, you will serve as a crucial link between the company and its Enterprise customers, guiding them through onboarding and maximizing usage of the platform. Responsibilities include understanding customer needs, delivering proactive technical guidance, collaborating with various teams, and identifying use cases for product improvement.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+27 More
2 Hours Ago
3 Locations
Remote
106 Employees
Entry level
106 Employees
Entry level
Fintech
As a Customer Experience Associate at North One, you will work with the Customer Experience team to diagnose and solve customer problems, enhance customer satisfaction, and support the fast-paced growth of our FinTech platform for small businesses.
3 Hours Ago
United States
Remote
30 Employees
110K-140K Annually
Senior level
30 Employees
110K-140K Annually
Senior level
Artificial Intelligence • Machine Learning • Software
The Director of Client Success will lead the client success strategy, manage onboarding and implementation, oversee client relationship management and retention, improve processes, and utilize data analysis to inform strategies and track client health in a healthcare technology startup.
3 Hours Ago
USA
Remote
272 Employees
Entry level
272 Employees
Entry level
Healthtech
The Customer Success Manager at DeepScribe will oversee client implementation and account management, train clinicians, drive platform adoption, monitor customer health, and collaborate with internal teams. They will act as a customer advocate, ensure seamless integration, and utilize strong communication and leadership skills to maximize customer satisfaction and engagement.
3 Hours Ago
USA
Remote
101 Employees
Senior level
101 Employees
Senior level
Marketing Tech • Social Media • Analytics
The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.
Top Benefits:
401-K
Company Outings
Dental Insurance
+9 More
4 Hours Ago
United States
Remote
304 Employees
70K-75K Annually
Mid level
304 Employees
70K-75K Annually
Mid level
Software
As a Senior Product Support Specialist, you will troubleshoot product-related issues, provide exceptional customer support, collaborate with product and engineering teams, and enhance your understanding of ERP systems. Your role includes acting as an expert for customer inquiries, documenting solutions for future reference, and building strong relationships with customers to drive satisfaction and engagement.
4 Hours Ago
United States
Remote
304 Employees
120K-140K Annually
Senior level
304 Employees
120K-140K Annually
Senior level
Software
The Director of Customer Success will lead the Merchant Services team, focusing on strategic vision, retention, and growth. Responsibilities include building and mentoring a team, aligning initiatives with company objectives, driving revenue targets, and managing high-value accounts. This role emphasizes collaboration across departments to enhance customer experience and implement scalable processes for success.
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