Top Remote Customer Success Jobs in Rochester, NY
The Accounting Success Manager at FloQast is responsible for enhancing customer satisfaction and engagement, managing training and education, building relationships with clients, analyzing metrics, and driving account growth through strategic guidance and solutions. The role requires strong communication skills and the ability to handle multiple projects while providing technical support and advocating for customer needs.
The Customer Support Associate provides focused assistance, handles inquiries via calls, chats, and emails, collaborates with the team to enhance customer experience, identifies pain points, advocates for customers, and proactively seeks process improvements.
The Learning and Development Content Management Specialist will develop and maintain content for training curriculum and job aids for the Operations team. Responsibilities include responding to content requests, collaborating with subject matter experts, auditing knowledge bases, and consulting with leadership on content solutions.
Join Tailscale as a Customer Support Engineer to provide technical support for individuals, teams, and companies using Tailscale, collaborate with internal teams, and debug and fix customer issues. Requires 4+ years of technical support experience and strong networking skills.
As a Network Onboarding Specialist at BILL, you will educate and retain vendors on BILL products, explore partnership opportunities, and support vendors during their onboarding process. You will be responsible for making 70+ outbound calls daily and utilizing various communication channels while ensuring customer satisfaction.
The position is for potential candidates interested in creating a role within the Measured organization, allowing flexibility to express their skills and interests.
As a Senior Customer Success Manager at Trellix, you will build strong relationships with key stakeholders, understand customer needs, and develop success plans to drive product adoption and satisfaction. You will collaborate with sales for transitions and expansion opportunities while addressing customer challenges and risks to ensure desired outcomes and loyalty.
The Customer Success Manager is responsible for managing relationships with SMB clients, ensuring product adoption, satisfaction, and retention. They will act as the main point of contact, monitor usage, resolve client inquiries, assist with renewals, and educate clients on best practices to optimize their experience with the company's solutions.
As an Enterprise Customer Success Manager, you will build and maintain strong relationships with key clients, ensuring their business goals align with our SaaS solutions. Responsibilities include onboarding new clients, providing training, advocating for clients internally, executing strategic account plans, and tracking performance metrics to enhance client satisfaction and drive usage and renewals.
The Customer Support Analyst I role at Cority involves responding to customer inquiries, troubleshooting technical issues, logging support interactions, following up with customers, and escalating more complex problems to senior teams. This position includes on-call rotations and requires collaboration with internal teams to resolve customer issues.
The Operational Compliance Specialist leads operational quality compliance, conducts compliance checks on clinical trial documents, maintains quality support for regulatory compliance, and facilitates process improvement and CAPA management to enhance operational effectiveness and business success.
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