Top Remote Customer Success Jobs in Rochester, NY

As a Client Support Specialist at Charlie Health, you will facilitate client and family support post-admission, handle inquiries via calls and texts, coordinate care with internal teams, improve client attendance, and manage scheduling while meeting performance KPIs.

Responsible for managing manual and electronic site payments for clinical trials, negotiating contracts and budgets, and assisting with administrative tasks at Andover Eye Institute.

The Manager of Client Success Management will lead the Client Success team to enhance client onboarding, manage relationships, and ensure client satisfaction. Responsibilities include overseeing project plans, tracking KPIs, managing budgets, and implementing process improvements while supporting team development and client-facing strategies.

Quench is seeking an Industry Growth Representative to identify and close new revenue opportunities within the hospitality vertical. Responsibilities include meeting sales quotas, understanding customer needs, using Salesforce for pipeline management, and building strong customer relationships. Qualifications include exceeding sales quotas, driving incremental revenue, and maintaining outbound selling activities.

The Product Support Specialist at SheerID assists customers by resolving product inquiries, troubleshooting technical issues, and managing change requests. They maintain effective communication through various channels and contribute to public-facing documentation. This role involves collaborating with different teams to advocate for customer needs, meeting ticket resolution timelines, and ensuring a professional customer experience.

The internship program at Symplicity Brazil aims to develop technology talents interested in software development and QA. Interns will receive training and gain skills to assist in tasks related to development, testing, and software documentation.

The Mid-Market Customer Success Manager at Newsela will manage a portfolio of mid-market accounts, drive product adoption, renewal, and expansion, and ensure exceptional customer experience throughout the lifecycle. Responsibilities include goal identification, partnership planning, and collaboration with the Professional Learning team. The role requires strong client relationship building, revenue growth skills, and experience in EdTech account management.