Top Operations Jobs in Orlando, FL

Oversee transfer agency operations for moderately complex clients, including client onboarding, internal conversions, metric reporting, process reviews, and issue resolution. The role provides daily operational oversight, supports management, escalates problem resolution, and recommends process improvements to reduce risk and increase efficiency. It also includes guiding less experienced team members.

Leads day-to-day call center operations across remote and brick-and-mortar settings, including sales performance, customer service, workforce leadership, employee development, budgeting, strategic planning, and operational improvement. Oversees managers and supervisors, analyzes sales data and trends, launches call center initiatives, improves cost efficiency, supports retention, and partners with senior stakeholders to advance enterprise-wide performance.

Supports the COO across legal and compliance research, contract drafting, process design, documentation, automation, reporting, analysis, and cross-functional project management. The role owns ambiguous business problems through implementation, develops repeatable processes, supports integration across brands, drives adoption, and transitions completed work to appropriate long-term owners.

Manages franchise operations across an assigned territory by coaching franchisees, improving revenue and profitability, analyzing financial and operational metrics, enforcing brand and food-safety standards, supporting openings and remodels, coordinating training, and driving adoption of company initiatives. The role develops corrective action plans, strengthens guest experiences, supports franchise agreements and ownership transitions, and travels extensively to franchise locations.

Supports daily operations through financial and contact-center audits, risk identification, process improvement, customer escalation resolution, and cross-department communication. Uses data-driven methods to identify operational issues, develop improvement plans, implement changes, and measure results. Requires flexibility for weekends and holidays, strong organizational and communication skills, Microsoft Office proficiency, and a customer-focused approach.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Builds and governs operational knowledge, systems, decision guides, restaurant tools, recipes, and back-office data. The role captures restaurant processes, maintains trusted documentation, partners with IT and culinary teams, and represents operations to marketing and other cross-functional groups. It also supports rollouts, process changes, commercial shoots, and operational accuracy across the restaurant system.

Assists with daily parking facility operations, including supervising frontline staff, scheduling, customer service, cash handling, deposits, reports, budgeting, equipment maintenance, safety reporting, cleanup, and client relations. Supports hiring and training, audits cashier and timekeeping records, reviews damage claims, and assists the Facility Manager with operational and maintenance duties.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Serves as a liaison among investment, finance, procurement, sourcing, and COO teams. Manages budgets, forecasts, accruals, vendor contracts, and operational and financial performance reporting. Interprets business cases, improves processes and stakeholder experiences, supports investment vehicle deployment, enhances data quality, and develops cost-effective operational solutions. Advises senior stakeholders and leads operational initiatives aligned with business goals.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Remote administrative operations role for engineering graduates managing purchase workflows, invoices, bookkeeping (QuickBooks), scheduling, documentation (Google Workspace, DocuSign), vendor coordination, basic financial reporting, and supporting leadership with scientific writing, grants, patents, and presentations. Work U.S. business hours with cross-functional teams at a deep-tech startup.

Leads a team of 13–15 Fraud Associates responsible for protecting cardholders from fraudulent activity. Oversees coaching, performance management, scheduling, escalations, staffing, and career development. Uses operational data and dashboards to improve accuracy and efficiency, handles complex fraud cases, translates policy updates into team guidance, and helps build scalable fraud operations processes and culture.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Manage part-time remote people and finance operations, including payroll, employee onboarding and offboarding, expenses, reimbursements, vendor payments, equity records, tax coordination, and financial record accuracy. The role works with accountants, tax advisers, employees, and service providers while maintaining confidential records and ensuring administrative tasks are completed accurately and on time.

Serve as primary client contact guiding founders through company dissolution. Document and optimize processes, coordinate with internal teams and external parties, gather client documentation, provide empathetic customer support, and maintain accurate records while using remote tools to deliver scalable shutdown services.

Own the monthly sales commission process, including payout calculations, validation, adjustments, and payroll handoff. Analyze sales funnels, pipeline health, conversion, and revenue attainment while building executive reports and dashboards. Support territory design, capacity planning, and target-setting through data analysis. Improve recurring workflows with automation and AI, resolve discrepancies, document business rules, and collaborate cross-functionally across revenue and support teams.

Leads a team processing financial transactions and money movements in a regulated retirement-services environment. Responsibilities include people management, quality control, SLA and KPI oversight, process improvement, SOP development, escalations, capacity planning, and cross-functional collaboration with Customer Success, Product, Engineering, and Compliance. The role emphasizes transaction accuracy, regulatory compliance, automation, operational scalability, and customer-focused execution.

Analyzes business problems, KPIs, forecasts, capacity, and quantitative models to support product strategy and operational excellence. Improves processes, standardizes global metrics, develops data-driven insights, and facilitates stakeholder business reviews for better decision-making and productivity.

Manages regional support for AmeriCorps Fellows and Host Partners while owning high-volume program operations. Responsibilities include timecard approval, reimbursements, financial reporting, onboarding and offboarding, compliance tracking, audit support, evaluation documentation, and process improvement. The role also supports fellow professional development, conducts virtual check-ins and occasional site visits, coordinates training and community-building activities, and maintains stakeholder relationships across California.

Owns and optimizes the marketing technology stack, primarily HubSpot, while improving processes, data quality, automation, analytics, and reporting. Leads cross-functional projects across Marketing, Sales, and RevOps; implements AI-powered workflows; manages lead scoring and lifecycle automation; and provides internal MarTech training and expertise.

Manage provisioning, activation, onboarding, compliance validation, troubleshooting, and operational support for global SMS and digital messaging services. Coordinate with customers, carriers, aggregators, vendors, Product, Engineering, and Support teams to resolve delivery and throughput issues. Maintain documentation, track vendor escalations, improve onboarding workflows, and ensure messaging programs meet TCPA, CTIA, carrier, and regional regulatory requirements.

Supports education technology service delivery for public-sector clients. Responsibilities include investigating client issues, coordinating resolutions, gathering requirements, documenting processes, analyzing workflows, supporting software enhancements, participating in user acceptance and regression testing, and assisting with releases, change management, and feature adoption. The role is intended for early-career professionals with strong analytical, communication, problem-solving, and learning skills.