Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
This is a role for someone who wants to work on a hard problem, deliver real impact and be pushed to be the best version of themselves. As a Payments Operations Analyst, you’ll be part of the Payments team within Claims Operations, reporting to the Payments Operations lead. You’ll help run and improve the operations that move money to our members every week, working directly with the partners who receive it. Your work will directly shape the member experience as Garner grows and launches new ways to reward members for choosing great care.
What you will do- Run day-to-day payment operations, including weekly payment cycles, funding, and the checks and controls that keep member payments accurate and on time
- Serve as a point of contact for external payment partners, working through file delivery, funding, error reports, and issue resolution
- Investigate payment issues end to end: analyze error reports, find the root cause, and drive fixes with internal teams and partners
- Support new client and partner launches, setting up payment workflows and confirming everything works once real payments start flowing
- Analyze and resolve payment questions and issues raised by clients, members, and internal teams, within our service standards
- Help maintain and improve the reporting, trackers, and dashboards that show the status of all payments work
- Contribute to internal tools, documentation, and process improvements, using automation and AI tools to make recurring work faster and more reliable
- Raise risks early and keep the right people informed, so issues are resolved before they reach members
- 1-4 years of experience in operations, analytics, or a similar role; experience in payments, fintech, payroll, benefits, or healthcare operations is a plus, not a requirement
- Experience working with external partners or vendors to troubleshoot and resolve issues
- An analytical mindset with a keen attention to detail; you dig for the root cause before jumping to a fix
- Comfort working with financial data and reconciliations in Excel/Google Sheets
- Familiarity with file-based integrations (for example, SFTP, encryption, or file mapping) is a plus
- Clear, proactive communication with internal teams and external partners, and comfort using AI tools to work faster and more accurately
- A combination of high ownership mentality and detail orientation, including sound judgment and rigor on high-stakes, sensitive operational work, that has resulted in a track record of delivering operational initiatives on tight deadlines
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- A methodical problem-solver who drives continuous improvement, readily gives and absorbs feedback, and operates with individual accountability and integrity as part of a mission-driven team.
- A desire to do work that matters: and to be held to a high standard while doing it. You're energized by a mission with measurable outcomes, not just good intentions. You engage with AI tools as part of how you do your best work, and hold yourself accountable to outcomes that matter beyond your team’s metrics.
Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.
Compensation Transparency:The base salary range for this position is $65,000 - $78,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].
Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 1-4 years of experience in operations, analytics, or a similar role
- Experience working with external partners or vendors to troubleshoot and resolve issues
- Analytical mindset and strong attention to detail
- Experience working with financial data and reconciliations in Excel or Google Sheets
- Familiarity with file-based integrations, such as SFTP, encryption, or file mapping
- Clear, proactive communication with internal teams and external partners
- Comfort using AI tools
- High ownership, detail orientation, sound judgment, and rigor in sensitive operational work
- Track record of delivering operational initiatives on tight deadlines
- Methodical problem-solving and continuous improvement mindset
- Individual accountability and integrity
What the Team is Saying
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Garner Health Compensation & Benefits Highlights
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Fair & Transparent Compensation — Pay is considered competitive relative to industry norms, with mentions of a strong base salary, competitive pay, commissions, and overall compensation. Feedback suggests many employees feel their base pay is a strong part of the package.
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Healthcare Strength — The employer-funded healthcare program can reimburse eligible out-of-pocket costs when using approved in-network “Top Providers,” and includes app and concierge support. Feedback suggests this benefit can be especially valuable for those with frequent medical expenses or planned care.
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Equity Value & Accessibility — Equity is advertised for every employee, adding ownership potential to total compensation. Feedback suggests equity features alongside base pay, commissions, and other financial benefits.
Garner Health Insights
What We Do
Garner is on a mission to fundamentally change the U.S. healthcare system by building an AI-first marketplace that solves the cost and quality crisis at its core. We analyzed claims records from millions of patients, using data science to objectively measure physician performance and identify the doctors who deliver meaningfully better outcomes at lower cost. We use that data to steer people to those doctors within their existing insurance network. Our products span a member-facing search experience that makes choosing a doctor simple, plus a financial incentive layer — if a member sees a top-performing doctor through Garner, their employer covers all or most of their out-of-pocket costs. Employers keep their existing plan and see lower healthcare costs alongside healthier employees.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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Garner Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We hire both into our New York City office and fully remote across the US. Employees based in New York work from our Financial District office Tuesday through Thursday each week. Wherever you sit, teams come together in person twice a year.
