Top Customer Success Jobs in Madison, WI
As an Associate Customer Support Technician, you will assist customers with software and hardware inquiries, providing efficient and friendly service through phone, email, and chat. Your role involves troubleshooting issues, documenting problems, and escalating unresolved cases to higher support levels, ensuring high standards of customer care.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
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As an Underwriter for Commercial Auto at Pie, you will assess medium to complex risks, make underwriting decisions, issue insurance certificates, and provide customer support. You'll utilize Pie's underwriting guidelines to evaluate risks and maintain partner relationships, while keeping informed on industry changes and participating in risk portfolio evaluations.
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The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
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As a Senior Customer Success Manager, you will support strategic customers in achieving their goals by developing customized plans, enhancing their utilization of the platform, and driving net revenue retention through effective relationship management.
As an Account Manager in the Client Success team, you will manage relationships with pharmaceutical clients, ensuring customer satisfaction and revenue growth. Key responsibilities include analyzing program metrics, collaborating with internal teams to deliver tailored solutions, and managing the regulatory review process for clients.
The Senior Learning and Development Specialist will design, implement, and manage training programs for the Go-To-Market teams, focusing on enhancing skills in sales and compliance. Responsibilities include conducting skill assessments, developing targeted training, collaborating with subject matter experts, and creating engaging training content.
The Customer Success Manager at Arcadia manages non-enterprise client accounts, ensuring data quality and client satisfaction. Responsibilities include troubleshooting technical issues, leading product training, coordinating project timelines, and fostering long-term client relationships to drive success. They work closely with internal teams to meet client goals and resolve issues effectively.
The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention. This role focuses on creating standardized engagement models, optimizing processes, and ensuring customers achieve their goals through cross-functional collaboration and strategic initiatives.
The Customer Care Tax Manager at Toast will lead a team of tax experts, ensuring productivity and customer satisfaction while managing payroll tax issues. Responsibilities include coaching agents, maintaining performance standards, training on processes, and analyzing payroll data. This role requires strong communication skills and familiarity with tax filing and regulations.
Top Companies in Madison, WI Hiring Customer Success Roles
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