Top Customer Success Jobs in Madison, WI

The Customer Implementation Specialist is responsible for managing extended solution implementation projects, gathering requirements, and providing guidance to customers. They will also develop project plans, maintain documentation, and ensure client satisfaction. The role requires excellent communication and project management skills.

As a Senior Customer Success Manager at findhelp, your role involves building lasting customer relationships, onboarding new customers, and growing customer accounts and impact. Responsibilities include proactively engaging clients, managing client communications, tracking customer usage metrics, and advocating for customer success. Qualifications include a strong desire to make a positive impact, a BS/BA degree, and 7+ years of experience in account management and customer success, particularly in healthcare or health plan organizations.

We are looking for an Associate Principal Customer Success Manager on our Customer Success team. This role involves leading the strategy, growth, and support approach for strategic areas, building lasting customer relationships, providing oversight as a findhelp Executive Sponsor, and leading internal process improvements.

The Senior Training Specialist will be responsible for developing, delivering, and managing product and service skills training opportunities and supporting the community platform at Tebra. Responsibilities include training end users using various techniques, managing professional services opportunities, moderating customer engagement, and maintaining product knowledge.