Top Customer Success Jobs in Des Moines, IA

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.

Serve as primary technical contact for enterprise customers to drive adoption of Cloudinary's image, video and DAM solutions. Manage post-sales lifecycle, monitor usage and health metrics, run business reviews and success plans, support renewals and expansions, escalate and coordinate issue resolution, and relay customer feedback to Product and Engineering.

Support a Senior Client Success Partner through shadowing, CRM administration, client meeting prep, and onboarding training. Perform Salesforce and ClearanceJobs Admin data entry, build client-facing materials, and develop product and client-facing skills toward owning accounts.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.

Manage and grow an enterprise portfolio (Fed/SLED), drive adoption and ROI of the Abnormal platform, develop strategic success plans, identify expansion opportunities, build executive relationships, monitor health and mitigate risk, and collaborate cross-functionally to ensure renewals and customer satisfaction.

Serve as primary customer liaison to drive onboarding, adoption, retention, and ROI. Build executive relationships, deliver QBRs, monitor health, manage escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment to maximize customer value.

Lead and scale the Customer Success organization to drive retention, expansion, and customer value. Build processes, KPIs, segmentation, and lifecycle programs; partner with Sales, Product, and Support; recruit and develop leaders; improve forecasting, customer health, and expansion outcomes to support rapid company growth.

The Client Success Partner - MidMarket will support Mid-Market clients by onboarding products, managing integrations, ensuring client satisfaction, driving engagement, and identifying upsell opportunities. The role requires strong communication, organization, and problem-solving skills within a hybrid work environment.

Lead lifecycle for enterprise and OEM/channel customers—onboard, deploy, drive adoption, retention, renewals, and expansion. Act as technical advisor on data, storage, and multi-cloud architecture, deliver QBRs and success plans, enable partners, resolve escalations, and provide product feedback while partnering with Sales, Product, Operations, and Engineering to maximize customer value.

The Client Success Manager manages client relationships, develops custom marketing strategies to grow revenue, analyzes performance data, and ensures overall client satisfaction through effective communication and collaboration.

Provide first-line L1 support via email/ticketing: log incidents, diagnose and resolve basic issues, escalate to L2/L3 with documentation, assist with hardware/software setup, monitor system alerts, and maintain SLA and security compliance while ensuring high customer satisfaction.

Own and grow a portfolio of CloudLabs customers, drive renewals and expansions, run MBRs/QBRs, create account plans and forecasts, act as trusted advisor on lab strategy and cost optimization, and coordinate with delivery and support to ensure customer outcomes.

Own technical success for enterprise customers across pre‑ and post‑sales: validate architectures, scope solutions, lead onboarding and complex Out‑of‑Band deployments, drive adoption, deliver training, and act as long‑term technical advisor.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage strategic New Verticals accounts as a Customer Success Manager: drive program strategy, adoption, growth, renewals, and forecasting. Lead consultative customer engagements, analyze usage, identify expansion opportunities, and collaborate cross-functionally to deliver value and retention.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.