Top Operations Jobs in Des Moines, IA

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational tasks and scheduling, identifying financial needs, promoting digital banking solutions, mitigating fraud and operational risk, and helping motivate branch staff. Requires strong customer service, cash handling, judgment, policy adherence, and the ability to work most Saturdays.

Supports digital advertising revenue operations by forecasting inventory, reviewing pricing and margins, processing orders, monitoring campaign delivery, optimizing KPIs, analyzing performance, managing billing, and developing revenue reporting. Partners with Sales, Account Strategy, Paid Media, and AdOps on proposals, campaign execution, process improvements, and revenue-related initiatives. The role specializes in Health/Pharma and Auto advertising verticals and mentors junior analysts.

Leads daily operations processing by guiding team members, resolving complex escalations, prioritizing work, providing training, and supporting process improvements. Reviews and researches banking transactions, documentation, and compliance requirements while collaborating with internal departments and customers. The role requires independent judgment, attention to detail, data analysis, confidential information handling, and adherence to fraud, AML, Bank Secrecy Act, and USA PATRIOT Act requirements.

Leads end-to-end commercial credit servicing and portfolio execution for a regional Market Coverage team. Oversees staff performance, workflow assignment, covenant tracking, documentation, financial statement processing, payoffs, collateral releases, risk escalation, regulatory compliance, and SLA adherence. Drives process improvements, system adoption, operational efficiency, and stakeholder communication across sales, technology, and business partners.

Supports equipment and vendor finance lending-servicing operations by processing account requests, maintaining records, resolving escalated customer issues, interpreting policies, and ensuring accurate, timely service. The role researches root causes, manages service-request pipelines, recommends process improvements, collaborates with business partners, and provides subject-matter guidance while meeting compliance, quality, productivity, and service standards.

Owns five revenue operations pillars: deal desk, software provisioning, analytics, time-critical HubSpot marketing support, and DealHub CPQ change management. Partners with Sales, Finance, Customer Success, Legal, and Marketing to improve quote-to-cash workflows, automate manual processes, strengthen reporting, document SOPs, and advise sales leadership. Provides cross-functional coverage across CRM, quoting, deal desk, and provisioning operations.

Leads cash disbursement operations by supervising and mentoring staff, resolving escalated issues, conducting quality reviews, supporting transaction and documentation accuracy, and implementing process improvements. Provides subject matter expertise, training, compliance guidance, and cross-team coordination while exercising independent judgment and maintaining high production and quality standards.

Processes cash disbursements, refunds, reconciliations, and escheatment activities across multiple systems. Researches and resolves bank account issues, coordinates fund movement, and supports partner teams within Cash Management Operations. Independently manages assigned priorities, collaborates with colleagues, and provides operational data summaries and recommendations while maintaining accuracy, timeliness, and compliance.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, and recommends process improvements. Provides subject matter expertise, assists colleagues, maintains accurate records across multiple systems, analyzes operational data, and communicates with internal customers. The role requires onsite work in a hybrid schedule, occasional additional hours, and strong attention to compliance, accuracy, and risk mitigation.

Leads daily commercial banking operations processing, including escalated transaction and cash issues, remittance exceptions, research, and payment discrepancies. Provides work leadership, training, mentoring, and technical guidance to team members; supports process improvements and implementation of revised procedures. Collaborates across departments, interprets policies and compliance requirements, investigates complex issues, and maintains accuracy while handling confidential financial information.

Leads daily operations processing activities, mentors and trains team members, resolves complex payment and cash application issues, researches banking transactions, and supports process improvements. Provides guidance on documentation, transaction structures, policies, procedures, and compliance requirements while collaborating across teams. Maintains accuracy and productivity when handling sensitive financial information and competing priorities.

Supports complex commercial banking operations and customer support initiatives, resolves escalated issues, interprets policies and procedures, provides subject matter guidance, and recommends process improvements. The role requires accurate work across multiple systems, operational data analysis, communication with internal customers, compliance awareness, and independent judgment. It is hybrid but requires on-site work in Des Moines and may require additional hours.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Leads strategic workforce management for Customer Experience operations, including AI-informed capacity planning, forecasting, scenario modeling, staffing plans, cost modeling, and automation productivity analysis. Partners with Finance, Product, Legal, Compliance, and senior leadership to align workforce priorities, regulatory readiness, and resourcing decisions. Drives strategic initiatives from business case development through execution and serves as a workforce planning center of excellence.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

Leads a global Deal Operations team responsible for exception quoting, case management, approval queues, service levels, and quarter-end execution. Drives cross-functional improvements across Sales, Finance, Renewals, IT, and CPQ, translating system complexity into recommendations, reducing manual work through process optimization and automation, and serving as the escalation point for complex quoting. Manages team performance, hiring, documentation, governance, and operational change.

Build and lead GC AI’s revenue operations function from the ground up. Develop go-to-market processes, hire and manage a high-performing team, select and implement operational technology, align Sales, Marketing, Product, Customer Success, and Partnerships, and optimize pipeline, forecasting, retention, deal velocity, win rates, and revenue performance through data-driven KPIs.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

10-week summer internship within Global Operations supporting business operations, strategy, execution, and transformation initiatives. Interns perform low-to-medium risk operational tasks, contribute to process improvement and automation projects, analyze data and create presentations, collaborate across teams, and receive coaching and professional development with potential placement in a rotational analyst program.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.