Top Senior Tech Support Jobs in Dallas, TX

Leads Tier 3 network support as an enterprise networking and SD-WAN subject matter expert. Troubleshoots critical WAN, LAN, wireless, security, cloud, and connectivity incidents; performs root cause analysis and service restoration; mentors technical teams; develops training, tools, metrics, and automation; integrates new technologies; and leads cross-functional projects. The role supports government and mission-critical environments, collaborates with technology partners, reviews designs, and communicates technical issues to engineers, customers, and leadership.

Provides Tier 2 enterprise IT support for Windows devices, Microsoft Active Directory, Office applications, and peripherals. Resolves escalated incidents, manages onboarding and offboarding access, supports VIP users, assists with deployments and patching, documents resolutions, and coordinates with infrastructure teams. The role also identifies recurring issues and recommends process improvements. Requires at least five years of enterprise support experience, strong troubleshooting skills, and familiarity with ticketing, remote support, scripting, mobility management, and ITIL practices.

Provides Tier 2 enterprise IT support for Windows devices, Active Directory, Microsoft Office, peripherals, and collaboration tools. Resolves escalated incidents, manages onboarding and offboarding, supports software deployment and patching, documents resolutions, and assists executives with VIP and urgent support. The role also identifies recurring issues, recommends process improvements, and collaborates with Tier 3 and infrastructure teams.

Provides Tier 2 technical support for Windows devices, Microsoft Active Directory, Office applications, mobile devices, and peripherals. Responsibilities include resolving escalated incidents, managing onboarding and access rights, supporting executives, maintaining service tickets, deploying software and patches, and recommending process improvements. Requires enterprise IT support experience, strong AD and Windows expertise, and familiarity with remote support, ticketing, scripting, mobility management, and imaging tools.

Provides onsite Tier I–III technical support across Windows, macOS, iOS, Apple hardware, networks, servers, AV, and VoIP systems. Serves as the macOS and Apple-device subject matter expert, administering MDM, security baselines, patching, automation, and enterprise integrations. Supports infrastructure projects, office relocations, technology rollouts, documentation, incident response, and user training. Requires onsite Chicago work, after-hours support, travel to U.S. offices, and the ability to lift IT equipment.