Top Senior Tech Support Jobs in Dallas, TX

Lead technology risk and controls activities for citizen development governance. Provide global user support, manage intake and issue resolution, create training and self-service materials, communicate policy and system changes, maintain knowledge repositories, and improve workflows using support metrics. Partner with product, engineering, governance, and risk stakeholders to ensure controls, documentation, auditability, and regulatory expectations are met. Apply enterprise-authorized AI responsibly to synthesize evidence and support control testing and reporting.

Leads integration and support of advanced network technologies across disaggregated networks and cloud infrastructure. Collaborates in Agile and DevOps environments, develops automation tools and performance metrics, troubleshoots complex network issues, leads outage resolution and root cause analysis, and establishes procedures for introducing new technologies. Provides technical leadership, mentors staff, and influences strategic and executive decisions.

Provides Tier 2 technical support for Windows devices, Microsoft Active Directory, Office applications, mobile devices, and peripherals. Responsibilities include resolving escalated incidents, managing onboarding and access rights, supporting executives, maintaining service tickets, deploying software and patches, and recommending process improvements. Requires enterprise IT support experience, strong AD and Windows expertise, and familiarity with remote support, ticketing, scripting, mobility management, and imaging tools.

Provides Tier 2 enterprise IT support for Windows devices, Microsoft Active Directory, Office applications, and peripherals. Resolves escalated incidents, manages onboarding and offboarding access, supports executives, deploys software and patches, documents solutions, and collaborates with infrastructure teams. The role also identifies recurring issues and recommends process improvements. Requires strong troubleshooting, communication, and customer-service skills, with experience supporting large user populations and familiarity with scripting, ticketing systems, mobile device management, and deployment tools.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Lead application support for complex production systems by analyzing incidents, system logic, risks, vulnerabilities, and enhancement requirements. Partner with technology teams, product owners, and analysts to define solutions, document impacts, support integrations, monitor performance, and resolve issues. Advise management, influence technical decisions, allocate work, coach junior analysts, and ensure compliance and operational risk controls. The role requires Unix and shell scripting, Oracle, scheduling, observability, ticketing, containers, and messaging technologies.

Provides onsite Tier I–III technical support across Windows, macOS, iOS, Apple hardware, networks, servers, AV, and VoIP systems. Serves as the macOS and Apple-device subject matter expert, administering MDM, security baselines, patching, automation, and enterprise integrations. Supports infrastructure projects, office relocations, technology rollouts, documentation, incident response, and user training. Requires onsite Chicago work, after-hours support, travel to U.S. offices, and the ability to lift IT equipment.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.