Top Senior Tech Support Jobs in Dallas, TX

Leads technology support and control transformation for AI-enabled production environments. Oversees application and infrastructure stability, incident/problem/change management, observability, audit readiness, and technology risk controls. Establishes controls-as-code, automated evidence capture, AI workflow governance, guardrails, accountability, and continuous monitoring. Manages teams and cross-functional stakeholders while driving proactive prevention, root-cause elimination, operational resilience, and measurable service improvements.

Lead technology risk and controls activities for citizen development governance. Provide global user support, manage intake and issue resolution, create training and self-service materials, communicate policy and system changes, maintain knowledge repositories, and improve workflows using support metrics. Partner with product, engineering, governance, and risk stakeholders to ensure controls, documentation, auditability, and regulatory expectations are met. Apply enterprise-authorized AI responsibly to synthesize evidence and support control testing and reporting.

As a Senior Principal Engineer, you'll define and drive the technical strategy for customer experience platforms, lead architectural decisions, and mentor engineering teams to enhance customer and agent experiences.

Provides onsite Tier I–III technical support across Windows, macOS, iOS, Apple hardware, networks, servers, AV, and VoIP systems. Serves as the macOS and Apple-device subject matter expert, administering MDM, security baselines, patching, automation, and enterprise integrations. Supports infrastructure projects, office relocations, technology rollouts, documentation, incident response, and user training. Requires onsite Chicago work, after-hours support, travel to U.S. offices, and the ability to lift IT equipment.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.