Provide L2 intake and governance for FLAIR escalations, validate and route complex tickets, perform root-cause analysis, partner with cross-functional teams to resolve systemic issues, generate operational insights and reporting, maintain escalation governance and knowledge artifacts, and support leadership decision-making and workforce planning.

Lead compliance, risk mitigation, and infrastructure oversight for Data & Analytics Platforms. Coordinate remediation, identify vulnerabilities, define system requirements, partner with product and engineering teams, mentor junior analysts, produce technical documentation, and drive corrective action plans to ensure secure, compliant platform operations.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.