Top Technical Support Jobs

Provide technical support for precision measuring instruments and related software to internal teams and end users. Review product specs and changes, coordinate technical inquiries and recalls, support QA and compliance (ECCN, FDA), and assist sales/field service. Participate in product meetings and research competitor specifications.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

The Technical Support Representative III provides technical support to dealers, resolving service issues, troubleshooting, managing warranty claims, mentoring, and documenting problems.

Lead and manage a technical support team to resolve customer issues, oversee escalations, coordinate with Engineering/Product/Logistics, implement process improvements, and run case management reports to improve efficiency and satisfaction.

Lead the API Support team, resolve technical issues for clients, design support processes, manage support engineers, and oversee incident response procedures.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

Manage and coach a 24/7 Technical Support team handling inbound calls and emails. Oversee performance via Zendesk audits, scheduling, escalations, training, SOPs, incident management, and interdepartmental communication. Provide coverage during shortages, weekends, and holidays. Collaborate with HR on hiring and retention to maintain service quality.

Lead and scale a global technical support organization (Level 2/3) delivering customer-facing incident resolution, major incident command, I&O support, triage, metrics/dashboards, process improvements, tooling automation, and cross-functional escalations to ensure high service quality and customer satisfaction.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

The Technical Support Engineer IV ensures optimal robot performance, resolves complex technical issues, mentors junior staff, and collaborates with customers and engineering teams to enhance operations and customer satisfaction.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Manage and prioritize support tickets from casino operators; diagnose application, system, and data issues via logs, database queries, and code tracing; implement fixes or escalate with clear findings; coordinate with engineering on patches; build and maintain a knowledge base and documentation; communicate status and resolutions to customers.

Provide Tier 2 IT support (Korean/English) for Windows endpoints, AD account and GPO issues, Office apps, remote support tools, onboarding/offboarding, ticket management, software deployment, VIP on-site/off-hour assistance, and recommend process improvements to maintain IT service quality.

Provide front-line technical support to Shopify merchants via email and chat, triage and escalate issues to engineering, perform QA on new features, update documentation, and maintain clear customer communication during problem resolution.

Own frontline Tier 2-3 technical support, mentor teammates, and escalate complex workflow, integration, and account-configuration issues. Troubleshoot browser-based problems, document bugs and reproduction steps, improve Intercom workflows, and maintain internal/external docs to reduce repeat issues and improve support operations.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.