Top Technical Support Jobs

Own frontline Tier 2-3 technical support, mentor teammates, and escalate complex workflow, integration, and account-configuration issues. Troubleshoot browser-based problems, document bugs and reproduction steps, improve Intercom workflows, and maintain internal/external docs to reduce repeat issues and improve support operations.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Provide timely remote and on-site technical support for STARLIMS, owning tickets end-to-end, troubleshooting application and database issues, collaborating with engineering and stakeholders, recommending system improvements, and contributing to global support knowledge and process enhancements.

Provide hands-on technical and operational support for an autonomous vehicle fleet: troubleshoot issues, use Unix/Linux CLI to review logs, perform startup/shutdown and basic maintenance, monitor charging and readiness, dispatch vehicles, document/escalate incidents, use Slack and ticketing tools, and occasionally move or drive vehicles.

Provide onsite installation, configuration, maintenance, and user support for workstations, printers, network devices, and video conferencing. Manage user accounts, document ticket resolutions, restore backups, assist with network diagnostics, train end users, coordinate with IT units and contractors, and travel to sites as needed.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, servers, networking, Hyper-V, SonicWall, and Datto solutions. Administer Windows Server environments, assist with networking and security, mentor Level I technicians, document work in Autotask, and maintain up-to-date client documentation and communication.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot Windows/macOS, servers, networking and cloud services; administer Windows Server and Hyper-V; deploy SonicWall and Datto solutions; mentor Level I technicians; document tickets and procedures in Autotask; ensure professional client communication and maintain system documentation.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Lead and develop the customer/technical support team, manage daily support operations and escalations, analyze support trends, maintain knowledge base and workflows, partner cross-functionally to improve product quality, assist hiring and workforce planning, and provide hands-on support during high-volume or critical situations.

Provide technical support and escalations for Metronome customers: troubleshoot integrations, triage bugs, communicate with customers and engineering, build internal tools and knowledge base content, and provide product feedback to improve the platform.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Provide Tier II technical support for a cloud-native public-safety SaaS platform via Zendesk. Troubleshoot issues using Datadog, Application Insights, and FullStory; escalate and promote bugs to Product and Engineering; meet SLA/KPI targets; participate in on-call rotations; communicate with cross-functional teams; and contribute to improving customer satisfaction and product reliability.

Provide Tier II support for RapidDeploy SaaS products via Zendesk; troubleshoot using Datadog, Application Insights, and FullStory; escalate bugs to Product/Engineering; meet SLA/KPI targets; participate in on-call rotations; and drive customer satisfaction and continuous improvements.

Provide tier-1 and tier-2 troubleshooting for Avigilon Alta video and access solutions, diagnosing hardware, cloud software, mobile, and network issues. Reproduce customer environments, analyze logs and performance metrics, collaborate with escalation engineers and product teams, contribute KCS knowledge base articles, and provide real-time phone and multi-channel support to installation partners.

Lead infrastructure and helpdesk teams to maintain availability, security, and performance of networks, servers, cloud/hybrid environments, backups/DR, and end-user support. Manage SLAs, incident response, vendor contracts, budgets, and cybersecurity initiatives while mentoring staff, driving improvements, and supporting projects across multiple sites.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide customer-facing technical support for the Sigma SaaS platform: diagnose and resolve complex SQL and data issues, collaborate with product and engineering, develop diagnostic tools and best practices, participate in on-call rotation and cross-functional improvement projects.

Provide 24/7 technical support for NAIMES at FAA ATCSCC: troubleshoot desktop/software/hardware issues, manage incident tickets, coordinate escalations, perform system validations, maintain logs and documentation, deliver stakeholder notifications and application training, and support account maintenance and operational procedures.

Provide escalation technical support and troubleshooting for field HVAC technicians, develop and deliver classroom and field training, create training materials and standards, research new equipment, identify root causes of recurring issues, and communicate recommendations to managers and leadership.

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.

Lead and develop a global 24x7 technical support organization for on‑premises and hosted services. Manage Support Engineers and Technical Account Managers, ensure SLA adherence, drive escalations and operational excellence, implement AI-enabled automation and self-service, coordinate follow‑the‑sun coverage, and partner with Engineering and Product.

Provide technical support and customer service for computer applications and hardware in a call-center environment. Troubleshoot systems, coordinate with network and development teams to restore service, maintain tracking logs, and coach/lead team members to ensure timely resolutions and high-quality support.

Provide administrative and technical support for C-STARS Omaha cadre and leadership, coordinating logistics, training, records, supply and facilities. Manage meetings, budgets, correspondence, databases, training materials, inventories, and agreements with partner organizations. Support student training activities, supply accountability, and operational readiness in classroom and aeromedical training environments.