Graphic Products is currently seeking a Technical Support Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you!
Job Description:
- Communication via phone, live chat and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s)
- Develop and maintain technical expertise in Graphic Products applications
- Assist customers with installing and using safety label printing software
- Log cases detailing requests for technical assistance and steps taken to resolve
- Support can include, but is not limited to: software installation, printer and software troubleshooting, printer and software training, template creation, sample printing, order processing, etc.
Other Requirements:
- Must have a minimum of one year technical troubleshooting experience in a call center environment
- A passion for working with people and customer service
- Ability to communicate well, including oral, written and presentation skills
- Intermediate knowledge of Microsoft 365 apps and services
- Detail-oriented self-starter, comfortable working independently and as part of a team
- Excellent time management skills, prioritizing and handling multiple tasks at the same time
- Bilingual (Spanish/English) applicants a plus
Pay/Hours:
- This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
- The working hours for this position will be 8 hour workdays (M-F) with likely hours of 5:30am-2:00pm
Graphic Products is an Equal Opportunity Employer
Skills Required
- Minimum one year of technical troubleshooting experience in a call center environment
- Passion for working with people and customer service
- Strong oral, written, and presentation communication skills
- Intermediate knowledge of Microsoft 365 applications and services
- Detail-oriented and self-motivated, with the ability to work independently and as part of a team
- Excellent time management skills and ability to prioritize and handle multiple tasks simultaneously
- Bilingual Spanish and English
What We Do
Graphic Products, home of the DuraLabel brand, develops and supplies industrial label and sign printing systems for workplace safety, compliance, and productivity. Its offerings include industrial label printers and supplies, custom and premade safety signs, floor-marking and wayfinding products, pipe markers, and labeling software. The company manages product development, manufacturing, marketing, sales, and support, while also providing safety resources and customer support for organizations across industries.
