Top Technical Support Engineer Jobs

Resolves standard and moderately complex customer technical issues, investigates root causes, manages support cases within SLAs, and escalates appropriately. Provides onboarding and configuration assistance, contributes to documentation and product testing, collaborates with Engineering and Product teams, and guides newer support engineers. Requires onsite work in Medina, Minnesota at least four days weekly and occasional travel.

Supports technical employees with QA-related tasks, project work, equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, and handles basic issues while working collaboratively in a safety-sensitive facility environment.

Provide expert hardware and technical support for semiconductor manufacturing tools through remote assistance and customer-site visits. Develop support plans, communicate findings, improve documentation, relay field quality issues to design engineers, train Field Service Engineers, and support new product development, testing, and qualification. The role requires cleanroom work, equipment handling, international and domestic travel, and occasional field service support.

Provide proactive and reactive technical support for designated enterprise customers. Troubleshoot complex issues using logs, stack traces, browser traces, APIs, cloud technologies, SSO, and networking. Maintain customer runbooks and knowledge articles, configure content sources, manage alerts, develop remediation plans, educate users, and coordinate cross-functional product and service improvements. The role includes customer meetings, documentation, security processes, screenings, training, equipment use, and extended on-call coverage.

Provides on-site technical support for New York employees, including executives, traders, and investment professionals. Responsibilities include deskside support, endpoint provisioning and lifecycle management, Microsoft 365 and device troubleshooting, network and meeting-room technology support, trading-floor operations, vendor and MSP coordination, vulnerability remediation, documentation, and participation in global infrastructure projects and incident processes.

Provide first-, second-, and third-line technical support for NYC 911 logging and recording systems. Responsibilities include deploying, patching, upgrading, monitoring, troubleshooting, and maintaining mission-critical infrastructure; configuring Windows, virtualization, networking, databases, and web services; collaborating with deployment, R&D, and customer teams; documenting support activities; and participating in a 24/7 critical-incident rotation.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

Owns frontline technical support for robotic medical systems, including issue intake, remote and on-site troubleshooting, customer communication, escalation, and field service. Partners with Engineering on serviceability, reliability, root-cause investigations, CAPA, and product changes. Builds support workflows, knowledge bases, training, KPIs, and documentation. Maintains demo and service fleets, manages repairs, RMAs, spare parts, configuration control, and logistics. Requires hands-on electromechanical troubleshooting, Linux diagnostics, quality-system discipline, and up to 25% travel.

Provide technical support for Lucidworks Fusion, helping customers configure search systems and troubleshoot complex issues across Lucene, Solr, and distributed technologies. Create knowledge-base content, collaborate with Engineering and Customer Success, communicate customer feedback, and identify opportunities for additional products and services. The role includes 24/7/365 on-call participation and supports U.S. government customers.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides customer support for Novarad healthcare software and hardware, troubleshooting application, workstation, server, network, and user issues. Maintains and upgrades client systems, documents requests in CRM software, communicates software deficiencies to development teams, contributes to the technical knowledge base, and maintains technical data reports. The role requires onsite work in the Greater Provo/Salt Lake City area, occasional on-call shifts, and possible weekend, early morning, or nighttime hours.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provides customer-facing technical support for industrial equipment and processes. Diagnoses and resolves issues remotely, coordinates escalations, documents root causes, supports commissioning and training, and translates field issues into engineering requirements. Also assists with sales applications, technical proposals, troubleshooting documentation, and proactive process improvements. Requires strong mechanical aptitude, structured problem-solving skills, customer communication, and occasional travel of up to 50%.

Provides advanced technical support for Cymer DUV laser products, diagnosing and repairing field issues, supporting new product introductions, developing troubleshooting procedures and diagnostic tools, training field engineers, and addressing reliability and design problems. Collaborates with engineering, field service, and customer teams while administering field tool development and continuous improvement projects. Requires approximately 20% travel and rotational weekend on-call coverage.

Own production bugs end to end across web applications, APIs, and banking integrations. Reproduce issues, determine root causes, implement and verify fixes, and communicate findings to customers. Orchestrate AI coding agents, extend internal MCP and triage tooling, strengthen monitoring and runbooks, and prevent recurring defects. The role requires strong TypeScript skills, comfort with React, Node, SQL, and third-party APIs, evidence-based debugging, clear communication, and independent ownership.

Provides technical support for PeopleSoft systems, including daily monitoring, troubleshooting, incident resolution, performance monitoring, system maintenance, user assistance, and operational documentation. Collaborates with government customers, security officers, vendors, project leads, and end users to meet service-level agreements. The role also establishes support procedures, coordinates customer service activities, and may require occasional after-hours issue resolution at customer locations.

Provide technical support to SaaS customers through Slack and Pylon, troubleshoot integration issues, write custom scripts, work with APIs, and collaborate with Customer Success, Product, and Engineering. Capture customer feedback, resolve technical challenges, and help expand support processes while delivering clear, high-quality customer experiences.

Supports enterprise customers by triaging and resolving Tanium technical issues, answering questions, performing root cause analysis, assisting with platform upgrades, documenting best practices, testing products, and partnering with Technical Support Engineers. The internship includes mentorship, customer engagement, security and operations support, automation, and special projects.

Supports enterprise customers by troubleshooting Tanium platform issues, answering technical questions, triaging cases, performing root cause analysis, assisting with upgrades, testing products, documenting best practices, and completing reports. The intern works under mentorship with Technical Support Engineers, collaborates on customer cases and special projects, and develops expertise in endpoint management, security, operations, automation, and Tanium integrations.

Provides third-tier technical support, troubleshooting escalated issues involving computers, peripherals, hardware, software, and AI tools. Maintains CRM, knowledge bases, intranet content, product documentation, manuals, and drivers. Analyzes customer and product data to identify trends, supports product quality improvements, collaborates with business and product teams, and assists with training and instructional video development.

Provides advanced technical support for AspenTech supply chain, production planning, scheduling, blending, and optimization software. Troubleshoots customer issues, manages escalations, delivers training, supports pre-sales consultations, develops training materials, performs software testing, and advises customers on operational improvements. The role also involves account health checks, onsite support, solution deployment, technical documentation, cross-functional collaboration, and coaching team members. Experience with chemical engineering, refining or process industries, and linear or nonlinear programming is valuable.