As a Remote Technical Support Engineer, you will join Agilent's CrossLab Online Technical Support Team, providing remote hardware, software, and application support to customers across the U.S. and Canada. Serving as a first point of contact, you will troubleshoot technical issues, guide customers through solutions by phone and email, and partner with internal technical experts when escalation is needed. This entry-level opportunity is ideal for science graduates who are eager to apply their laboratory knowledge in a customer-facing technical support environment while building expertise in analytical instrumentation and chromatography. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to solve technical problems quickly and effectively through remote support.
Work Schedule & Location
- Work Hours: Candidates must be available to work 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
- Work Arrangement: This position is currently fully remote. However, the role may transition to a hybrid work model in the future based on business needs and team requirements.
- Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
- Strong verbal and written communication skills with the ability to support customers via phone, email, and remote troubleshooting tools.
- Demonstrated analytical thinking and logical problem-solving abilities.
- Customer-focused mindset with a commitment to delivering timely, high-quality support.
- Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
- Ability to learn and support technical products, software, and laboratory workflows.
- Basic knowledge of Microsoft Windows and computer systems.
Preferred Qualifications
- Recent science graduate interested in launching a career within the analytical instrumentation industry.
- Strong STEM aptitude with a passion for troubleshooting and solving complex technical problems.
- Ability to confidently guide customers through technical issues remotely using clear, step-by-step communication.
- Prior laboratory experience through coursework, research, internships, or professional employment.
- Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies.
- Experience working with Agilent instruments or laboratory systems preferred.
- Previous customer service, help desk, technical support, or laboratory support experience is a plus.
- Curiosity, adaptability, and a strong desire to learn new technologies and scientific applications.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least November 16, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.85 - $54.09/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor's degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field
- Strong verbal and written communication skills for phone, email, and remote support
- Analytical thinking and logical problem-solving abilities
- Customer-focused mindset and commitment to timely, high-quality support
- Interest in technical support, analytical instrumentation, and customer-facing problem resolution
- Ability to learn and support technical products, software, and laboratory workflows
- Basic knowledge of Microsoft Windows and computer systems
- Recent science graduate interested in analytical instrumentation
- Strong STEM aptitude and passion for troubleshooting complex technical problems
- Ability to guide customers through remote technical issues using clear, step-by-step communication
- Prior laboratory experience through coursework, research, internships, or professional employment
- Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies
- Experience with Agilent instruments or laboratory systems
- Previous customer service, help desk, technical support, or laboratory support experience
- Curiosity, adaptability, and desire to learn new technologies and scientific applications
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
