Top Technical Support Engineer Jobs

Provide frontline technical support for Accela SaaS and on-premise products: troubleshoot issues, own cases end-to-end, escalate appropriately, author knowledge-base content, assist with configuration and administration, and maintain timely communication per SLA.

Lead the L2 technical support team; manage service requests, install software and hardware, document processes, and support end-user systems.

The Senior Staff Technical Support Engineer will troubleshoot issues, ensure proper deployment of Vocera solutions, and provide excellent customer service while mentoring junior members.

AspenTech seeks Technical Support Engineers for Engineering Solutions and Subsurface Science. Responsibilities include technical support, training delivery, troubleshooting, and collaboration with R&D and customers.

The Technical Support Engineer will troubleshoot complex customer issues, provide technical support, collaborate with teams, and contribute to product improvements and documentation.

As a Technical Support Engineer at Databento, you'll handle customer inquiries, resolve common issues, and escalate more complex matters, ensuring effective use of APIs and data products.

As a Technical Support Engineer at Orb, you'll resolve customer issues, collaborate with cross-functional teams, enhance support processes, and become an expert on the billing platform, thereby improving customer experience and operational efficiencies.

The role involves leading enterprise integrations of the Polygon Open Money Stack, managing technical customer relationships, troubleshooting API issues, and conducting quarterly business reviews.

The Technical Support Engineer 2 will troubleshoot and resolve issues related to Windows, Linux, cloud, application, and network services, ensuring compliance with SLAs and maintaining best practices in a multi-data center environment. Responsibilities include system management, monitoring, documentation, customer support, and optimization of processes.

The Technical Support Engineer at Pexip troubleshoots video communication issues for customers, collaborates with teams, and enhances customer satisfaction through excellent service.

The Technical Support Engineer diagnoses complex technical problems related to optics, lasers, and electronics, facilitates solutions, and supports new product introductions. Travel is required 30-60%.

Communicate with customers via support channels to triage and resolve technical issues, onboard and troubleshoot integrations, improve support processes, collaborate with Product and Customer Success, and advocate for product improvements.

Provide hands-on technical support to customers: troubleshoot, reproduce, debug, and resolve issues; run Zoom sessions; educate customers; support sales and customer success; collaborate with developers to identify defects and shape product improvements; improve serviceability, tooling, and knowledge bases; analyze install base risk; and participate in on-call/rotational off-hours support.

Provide customer-facing technical support for an AI-powered code review platform: troubleshoot, reproduce, and resolve complex issues; educate customers; run calls; collaborate with developers to fix defects; improve serviceability and tooling; support sales and customer success motions; and contribute to knowledge bases and continuous improvement.

The Systems Support Engineer will manage technology experiences, support user requests, oversee network and access control systems, and coordinate with vendors. Responsibilities include troubleshooting, user setup, network maintenance, and ensuring all tools are functional for team success.

The Systems Engineer supports IT operations by resolving server, desktop, and network issues, manages service requests, and communicates with clients.

The Technical Support Engineer provides expertise in machine issue resolution, supports local teams and customers, performs data analysis, and drives continuous improvement at ASML. Responsibilities include technical support, coordination of service actions, and machine health monitoring.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide technical support for Tenable vulnerability and compliance products, troubleshoot customer environments, analyze scan/log results, recreate issues for engineering, produce knowledge articles, and collaborate across teams to resolve and escalate complex security problems.

As a Technical Support Engineer, you will engage with customers to resolve technical issues, provide product guidance, and deliver training sessions to enhance operational efficiency.

Provide high-quality technical support, troubleshooting, and resolution for customer inquiries, while also improving the customer experience with product features and integrations.

The Technical Support Engineer will resolve technical issues, provide escalation support, manage customer cases, and ensure quality service across various 8x8 products.

The ERP Technical Support Engineer role involves supporting Infor CloudSuite Industrial ERP through solutions delivery, user support, training, maintenance, and system optimization, ensuring effective collaboration and documentation.

Provide technical support for Infor CloudSuite Industrial ERP system, managing system configurations, testing, troubleshooting, and user training while ensuring data integrity and system performance.

The ERP Technical Support Engineer will support, configure, and develop solutions for the Infor CloudSuite Industrial ERP system, while providing Tier 3 support, collaborating with teams, and ensuring system integrity and performance.