Top Technical Support Engineer Jobs
As a Technical Support Engineer on the Customer Success team at ngrok Inc., you will take ownership of and resolve customer technical inquiries and issues. Responsibilities include troubleshooting, root cause analysis, customer advocacy, and collaboration with internal teams. Must have 3+ years of SaaS post-sales experience and be located on the East Coast in the EDT time zone.
The Senior Technical Support Engineer provides exceptional customer support through case management and technical troubleshooting. This role involves advocating for customer needs, developing solutions for complex issues, and collaborating with various teams. Responsibilities include managing escalated customer issues, contributing to knowledge documentation, and participating in continuous training and improvement.
The Senior Technical Support Engineer will resolve complex customer technical issues related to VMware virtualization technologies, support the team and operations, and engage with customers and engineering teams to enhance service quality. Responsibilities include troubleshooting, training, and potentially visiting customer sites.
The Technical Support Engineer will provide customer service, troubleshoot technical issues related to AspenTech's proprietary software, deliver training classes, and develop training materials. The role involves collaborating cross-functionally to resolve customer problems and improve product quality.
As a Software Technical Support Engineer, you will provide technical support to customers by troubleshooting and resolving complex issues related to enterprise video management. Your role involves building and configuring servers, documenting solutions, and collaborating with product groups to improve software. You'll communicate with customers via various platforms and may occasionally visit customer sites to resolve issues.
The Associate Technical Support Engineer role involves supporting customers with AspenTech Engineering software, resolving technical issues, delivering training, and contributing to product improvement based on customer feedback and insights.
The Deployment and Technical Support Engineer is responsible for deploying and providing solutions-based support for the ThreatConnect platform to key customers. This role involves troubleshooting, maintaining customer relationships, communication, and innovating deployment technology.
As a Senior Technical Support Engineer, you will provide advanced troubleshooting, manage customer support tickets, build client relationships, monitor and maintain systems, and create documentation to enhance knowledge sharing for resolving technical issues.
The Technical Support Engineer will serve as a trusted advisor and provide full-time project support within a large government customer in Sacramento. Responsibilities include implementing and maintaining Extreme networking solutions, creating project documentation, and ensuring successful implementations through effective communication and planning.
The Technical Support Engineer will configure and troubleshoot hardware and software, provide technical support, maintain IT infrastructure, and collaborate with IT teams to ensure seamless operation of technology services.
The Technical Support Engineer will provide assistance to customers in resolving technical issues, ensuring the delivery of extraordinary service. The role involves troubleshooting and problem-solving to enhance the user experience.
The Technical Support Developer for Databases will troubleshoot and resolve complex technical issues related to database connectors, provide support via email and Zoom, write SQL queries, develop code for escalated customer issues, and enhance knowledge base documentation.
As a Technical Support Engineer at Soluna Cloud, you will assist customers in implementing AI solutions, troubleshoot technical issues, and optimize customer experiences. You'll work closely with sales to onboard new clients and help identify product improvements while enhancing your technical skills in a fast-paced environment.
As a Senior Technical Support Engineer, you will provide exceptional support for CockroachDB customers, develop technical expertise in the product, collaborate with cross-functional teams for improvements, create documentation for resolutions, and manage customer technical issues efficiently.
As a Technical Support Engineer at Automox, you will diagnose and troubleshoot software issues, assist customers via web or video sessions, and collaborate with Engineering and Customer Success to ensure positive experiences. You'll document interactions, create knowledge base content, and support new features while providing after-hours on-call support when necessary.
The Technical Support Engineer will investigate and resolve complex customer technical issues, manage escalations to the Engineering team, collaborate with cross-functional teams, and help define efficient support processes while creating internal documentation.
The Technical Support Engineer will provide high-quality customer service, troubleshoot technical issues related to AspenTech software, deliver training sessions, develop customer-focused materials, and collaborate with cross-functional teams. The role focuses on ensuring customer satisfaction, supporting product improvements, and conducting pre-sales consultations.
As a Customer Technical Support Engineer, you will enhance customer success by resolving technical issues, conducting training sessions, and ensuring smooth platform implementation. Your role involves strong communication with clients, sales, and engineering teams while maintaining documentation and adhering to service level agreements (SLAs).
The Technical Support Engineer will manage complex installation and upgrades of the Resware platform, requiring proactive engagement with customers while ensuring timely updates on new features and system performance. This role involves technical execution, collaboration with various teams, and maintaining strong relationships with clients.
As a Technical Support Engineer at Glean, you will provide exceptional support to customers through technical troubleshooting, onboarding assistance for product features, and system health analysis. You will work closely with various teams to enhance the customer experience and contribute to support documentation.
As a Technical Support Engineer at Intercom, you'll support customers in integrating Intercom into their products, diagnose and resolve issues, and work closely with product teams to enhance customer experience. This role involves effective communication with customers to ensure they achieve their goals with the product, all while contributing to team improvement initiatives.
The Tier 2 Technical Support Engineer will provide second level support focused on resolving technical issues for US-based customers. Responsibilities include taking ownership of customer cases, troubleshooting issues, and collaborating with multiple teams to ensure effective onboarding and deployment of products.
As a Technical Support Engineer, you will provide technical phone and remote support for clients with desktop and IT/CCTV-related issues. Responsibilities include diagnosing software and hardware problems, troubleshooting network systems, and maintaining client relationships while ensuring issues are efficiently resolved.
The Tier 2 Technical Support Engineer will provide second level support focusing on US customers, resolving technical issues and ensuring effective use of Armis products. Responsibilities include troubleshooting customer cases, collaborating with various teams, and contributing to customer experience improvement projects.
Seeking a Sr. Technical Support Engineer at Podium to troubleshoot and enhance AI functionalities, collaborate with teams, and champion customer feedback for Jerry, the AI agent. Requires a customer-first mindset, programming proficiency in Python and JavaScript, experience in support engineering with AI technologies, and strong analytical and problem-solving skills.
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