Top Technical Support Engineer Jobs

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Investigates and resolves technical issues for enterprise SaaS customers using logs, traces, metrics, code analysis, SQL, and API debugging. Manages support tickets, communicates with customers, escalates issues to engineering, documents findings, identifies recurring problems, and participates in rotational on-call coverage for high-severity incidents.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Provides technical and project support to engineering staff, assists with equipment setup and tests, monitors experiments, collects and summarizes data, documents procedures, and resolves basic issues while developing technical skills through training and job shadowing.

Supports technical employees with equipment setup, testing, experiments, data collection, reporting, and procedure documentation. Learns technical processes, shadows experienced staff, assists with projects, and handles basic issues. The role is intended for a currently enrolled technical student or recent graduate and requires teamwork, communication, attentiveness, and the ability to follow directions.

Diagnose, troubleshoot, and resolve customer software and hardware issues through phone and digital support. Assist sales and field agents with technical questions, maintain knowledge-base content, research technologies, communicate workarounds, and collaborate with subject matter experts on escalations. The role also requires explaining Vertiv products, sharing proactive guidance, and applying strong communication, organization, analytical, and presentation skills.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Serves as the senior technical escalation point for complex hardware and software issues affecting an autonomous vehicle fleet. Builds and maintains internal troubleshooting tools, services, runbooks, SOPs, and knowledge systems. Partners with engineering teams to identify root causes, improves triage and escalation workflows, mentors technical staff, and makes independent decisions in a safety-critical, real-time environment.

Provides hands-on technical support for semiconductor equipment escalations, troubleshooting complex system-performance issues at customer sites. Develops action plans, analyzes system data, documents best-known methods, writes technical reports, trains support personnel, and partners with engineering and field teams on sustaining and reliability improvements. The role supports advanced panel-process platforms and OSAT customers, requires clean-room work, and includes travel and extended customer-site deployments.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application logs, stack traces, browser traces, REST APIs, SSO, SAML, OAuth, and cloud integrations; managing alerts and remediation plans; configuring content sources; documenting customer-specific runbooks; educating users; and coordinating product and support improvements. The role is hybrid in New York City or Nashville and includes customer-specific screenings, training, equipment use, and extended on-call coverage.

Own partner-reported production issues from triage through resolution, investigating application logs, API traffic, databases, and integrations. Communicate status to financial institution partners, monitor live systems, improve alerts and dashboards, and collaborate with Engineering and Product on bugs and permanent fixes. Create runbooks, knowledge articles, automation, and monitoring improvements while handling regulated financial data and multiple priorities.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides technical support to corporate and broker clients by analyzing data, managing file feeds, auditing relational databases, writing reports, and troubleshooting interfaces. Tests and escalates product defects and data issues to engineering and product teams, supports sprint prioritization, manages Salesforce cases, responds to customer inquiries, and documents knowledgebase solutions. Requires SQL, FTP, data management, advanced Excel, strong communication, and problem-solving skills; finance, equity compensation, and ASC 718 knowledge are preferred.

Provides frontline and escalated technical support for Axon’s cloud-based software products used by law enforcement customers. Responsibilities include troubleshooting and diagnosing issues, prioritizing tickets, coordinating with engineering, documenting customer interactions, creating knowledge-base articles, participating in on-call outage support, and ensuring customer systems are fully functional. The role also requires solving complex technical problems, supporting initiatives, and handling sensitive information under CJIS requirements.

Provides advanced technical support for UPS, battery, DC power, switchgear, and critical infrastructure systems. Troubleshoots complex technical issues, performs root cause analysis, manages escalated customer cases and warranty claims, conducts on-site support, and prepares customer-facing reports. The role also develops technical documentation, supports parts research, mentors junior engineers, participates in Lean and Six Sigma initiatives, and works in an after-hours on-call rotation with domestic and international travel.

The role involves providing advanced technical support to enterprise customers, managing complex issues, collaborating cross-functionally, and improving support processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Serve as first point of contact for customers using Agentforce and Data 360, troubleshoot technical issues, provide feature guidance and best practices, manage customer expectations, create and maintain knowledge content, participate in training, and escalate complex issues to internal teams to ensure customer success.

Provides technical support for CPQ software and integrations with ERP, CRM, databases, and web applications. Diagnoses issues, writes SQL queries, troubleshoots enterprise software and deployments, documents resolutions, collaborates with Engineering and Professional Services, escalates complex problems, and maintains customer communication. The role also involves identifying recurring issues, improving support processes, participating in technical training, and developing expertise in Microsoft technologies, SQL Server, web platforms, and .NET.

Provides advanced technical support for KLA semiconductor equipment when field teams cannot resolve issues. Troubleshoots complex hardware and software integration problems in wafer film and CD metrology systems, collaborates with specialists to restore equipment functionality, documents troubleshooting processes and technical findings, and prepares service reports and presentations. The role requires strong diagnostic and analytical skills, communication abilities, Microsoft Office proficiency, and potentially project management expertise.

Provides escalated technical support for AI infrastructure across Linux, Docker, NVIDIA GPUs, CUDA, networking, storage, virtualization, and host configurations. Diagnoses complex workload and performance issues, supports supplier onboarding, develops Python and Bash automation, and maintains runbooks and knowledge articles. Collaborates with engineering on systemic platform problems, assists TensorFlow and PyTorch users, and provides L1 overflow coverage through an on-call rotation.