Top Technical Support Engineer Jobs

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, document issues and solutions, liaise with Tier-II for escalations, and create support documentation for internal and external web pages.

Tier II/Product Specialist providing technical escalation support and solutions to clients and internal teams. Document and deliver technical training, troubleshoot systems, analyze malware and dumps, support Windows/Linux environments, manage incidents, and communicate status to customers, sales, and management.

Provide bilingual (Spanish) technical support for McAfee products: troubleshoot and reproduce issues, manage escalations, log and update cases in MAX, liaise with Tier II, document resolutions, create knowledgebase articles, and maintain product and threat knowledge.

Provide reactive and proactive technical support to external customers: troubleshoot and resolve incidents, qualify and escalate to Tier-II, document issues and solutions, and create internal/external support documentation.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless environments, research and craft fixes, manage customer communication, author knowledge articles, review product docs, train customers/partners, and mentor junior team members. Work hybrid with occasional on-call and limited travel.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless issues, research and implement solutions, document cases and knowledge articles, train customers, review product docs, and mentor junior engineers.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

Provide advanced remote technical support for F5 products to federal customers, troubleshooting network, hardware, and software issues; manage multiple cases, escalate to engineering, communicate status and resolutions, follow ISO quality procedures, maintain schedule adherence, and participate in ongoing product training. Role requires shift work and on-site presence in Spokane Valley.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Provide Level 2 escalated desktop and server support, handle break/fix and application installs, perform server, networking and security tasks (Hyper‑V, SonicWall, Datto), document work in the ticketing system, provide onsite client support and mentorship to Level 1 technicians, and maintain technical documentation.

Provide Level 2 technical support for hardware, software, and network issues; diagnose and resolve escalated problems; document tickets; assist with installations, configurations, upgrades; collaborate with IT teams and maintain infrastructure.

Senior IT support engineer responsible for enterprise endpoint/device management, enforcing architecture standards, scripting/automation, software deployment, and escalations. Serves as SME for projects, leads troubleshooting of complex issues, ensures change control and compliance, provides coaching and training, documents processes, and coordinates with engineering, networking, security, and vendors. On-call support and some travel required.

Provide advanced, customer-facing technical escalation support for CalixOne and cloud-connected Wi‑Fi premises equipment. Troubleshoot complex networking and cloud issues, use data-driven insights to recommend improvements, create technical documentation, support early adopter customers, collaborate cross-functionally including executive communication, and complete ongoing training to stay current on features and technologies.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Analyze wafer yield and TEL etch plasma system data to identify root causes, build predictive models and dashboards, perform data preparation/validation, support investigations using statistical and ML methods, and translate findings into actionable process improvements for etch-based manufacturing steps.

Provide first-line technical assistance to clients via phone, email, and chat; diagnose and troubleshoot simple hardware and software issues; document and track client interactions and issues; escalate complex problems to higher-level teams; collaborate with field engineers and maintain product knowledge to ensure customer satisfaction.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.