Top Technical Support Engineer Jobs

Provide advanced technical support and 3rd-level escalation for optical and X-ray sorting equipment. Diagnose electrical, controls, networking, software, and mechanical issues; coordinate cross-functional resolution, support commissioning and NPI, perform field visits, document procedures, and train service personnel. Provide after-hours support on rotation and travel up to 50%.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide remote and onsite technical support for complex equipment issues, collaborate with engineers, develop troubleshooting tools, and coach less experienced colleagues.

The Technical Customer Support Engineer Tier II supports product installation, troubleshooting, and customer interaction, ensuring optimal product functionality and exceptional service.

Provide technical client-facing support by troubleshooting integrations, identifying bugs and performance issues, escalating product gaps to engineering, building internal tools and dashboards, creating alerts and runbooks, and supporting enterprise partners during incidents to ensure seamless digital asset and fiat transactions.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide reactive and proactive technical support to external customers: troubleshoot and qualify incidents, document issues and solutions, liaise with Tier-II for escalations, and create support documentation for internal and external web pages.

Tier II/Product Specialist providing technical escalation support and solutions to clients and internal teams. Document and deliver technical training, troubleshoot systems, analyze malware and dumps, support Windows/Linux environments, manage incidents, and communicate status to customers, sales, and management.

Provide bilingual (Spanish) technical support for McAfee products: troubleshoot and reproduce issues, manage escalations, log and update cases in MAX, liaise with Tier II, document resolutions, create knowledgebase articles, and maintain product and threat knowledge.

Provide reactive and proactive technical support to external customers: troubleshoot and resolve incidents, qualify and escalate to Tier-II, document issues and solutions, and create internal/external support documentation.

Provide hands-on Level 2 technical support for Gravitee customers: investigate and resolve support tickets, prioritize issues across international clients, create knowledge articles, and collaborate to improve processes and tools for API, event, and AI-agent platform deployments.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.

Provide Tier-2/Tier-3 technical support for the Axon 911 SaaS platform: troubleshoot incidents, diagnose network/VoIP issues, monitor performance, escalate and collaborate with engineering, improve monitoring and support workflows, and maintain knowledge-base documentation.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot system, network, and VoIP issues; use monitoring/observability tools to identify incidents; document and escalate bugs; collaborate with engineering, QA, product, and customer success; improve monitoring, support processes, and CRM workflows; and create knowledge base articles to enhance support and reliability.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Design, build, and operate scalable AI and software systems to resolve customer support cases: agent platforms, LLM pipelines (training, fine-tuning, RLHF), evaluation frameworks, intelligent routing, privacy-preserving redaction, and production engineering rails (CI/CD, telemetry, security). Collaborate across teams to ship reliable, secure AI-powered support tools at fleet scale.

Lead design and delivery of scalable AI and production software systems to resolve complex customer support issues. Own architecture, model pipelines (training, fine-tuning, RLHF), agent platforms, evaluation and telemetry, CI-driven production rails, privacy-preserving data redaction, and intelligent case-routing. Drive roadmap, governance, and customer supportability across cross-functional teams.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless environments, research and craft fixes, manage customer communication, author knowledge articles, review product docs, train customers/partners, and mentor junior team members. Work hybrid with occasional on-call and limited travel.

Provide advanced technical support for Vocera solutions: troubleshoot networking and wireless issues, research and implement solutions, document cases and knowledge articles, train customers, review product docs, and mentor junior engineers.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Provide first-line technical support for customers via Slack and Pylon, debug integrations, write custom scripts, work with the API, capture product feedback for Product and Engineering, and expand technical support processes while collaborating with Customer Success and Engineering to resolve issues.

Provide advanced remote technical support for F5 products to federal customers, troubleshooting network, hardware, and software issues; manage multiple cases, escalate to engineering, communicate status and resolutions, follow ISO quality procedures, maintain schedule adherence, and participate in ongoing product training. Role requires shift work and on-site presence in Spokane Valley.