Top Technical Support Engineer Jobs

Provides hands-on L2/L3 production support for broadband networks, diagnosing complex connectivity, routing, performance, and service issues across access, aggregation, transport, IP, and customer-premises domains. Performs fault isolation, packet and telemetry analysis, incident ownership, root-cause investigations, change validation, vendor coordination, and operational documentation. Collaborates with NOC, engineering, architecture, and service teams to resolve incidents, improve monitoring, and enhance network stability.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows environments, SSO and identity providers, MDM, VPNs, desktop applications, CRM integrations, and user permissions. Lead customer IT meetings, resolve or validate issues, document bugs for R&D, train users, and manage onboarding follow-ups through go-live.

Provides L2/L3 post-launch technical support for broadband networks. Diagnoses complex issues across access, aggregation, routing, transport, IP services, and customer connectivity; analyzes traffic, packet flows, logs, alarms, telemetry, and device configurations to identify root causes. Works with NOC, engineering, operations, architecture, vendors, and service assurance teams to resolve production incidents and improve network stability. Requires broadband service-provider experience, multi-vendor troubleshooting, and support in 24x7 operational environments.

Provides L2/L3 production support for broadband networks, troubleshooting customer connectivity, routing, packet loss, latency, IP services, and network performance issues. Performs fault isolation across access, aggregation, transport, and service layers using CLI, packet captures, logs, telemetry, and monitoring tools. Owns complex incidents, conducts root-cause analysis, documents runbooks, supports changes and launches, and collaborates with NOC, engineering, architecture, vendors, and operations teams to improve network stability.

Lead strategy and roadmap for support tooling, prioritize build-vs-buy decisions, embed AI/LLM capabilities responsibly (agent-assist, summarization, knowledge retrieval), drive adoption and telemetry, coordinate releases across engineering and support, and align stakeholders to improve agent productivity and CSAT.

Provides second- and third-tier technical support for Gallagher Security software, hardware, networking, and access control solutions. Responds to customer and partner requests, troubleshoots issues, performs root-cause analysis, manages tickets through resolution, escalates complex problems, and maintains technical documentation. The role requires clear customer communication, accurate ticket management, collaboration with global support teams, and continuous learning across enterprise security technologies.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides L2/L3 production support for broadband networks, troubleshooting access, aggregation, transport, routing, IP services, and subscriber connectivity. Diagnoses complex incidents using CLI, packet captures, logs, telemetry, and monitoring tools; isolates faults, performs root-cause analysis, drives resolution, and develops runbooks. Collaborates with NOC, engineering, architecture, operations, vendors, and service assurance teams during critical incidents, maintenance, upgrades, and service launches.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Provides remote and onsite technical support across multiple client environments. Responsibilities include resolving escalated issues, troubleshooting Windows, macOS, Microsoft 365, networking, servers, cloud systems, and applications; administering Windows Server, Hyper-V, firewalls, switches, and access points; documenting tickets and client systems; mentoring Level I technicians; and communicating professionally with clients. The hybrid role requires work from home, the Federal Way office, and client sites in the greater Seattle area.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Serve as first point of contact for technical issues, diagnose and troubleshoot problems, document procedures and resolutions, collaborate with engineering to escalate and resolve incidents, and participate in on-call rotations supporting the Cognigy.AI platform.

Participate in a 12-week remote SkillBridge fellowship supporting enterprise customers on the Axonius platform. Learn to troubleshoot technical incidents, analyze logs, manage Zendesk ticket queues, document solutions in Confluence, and coordinate escalations with Engineering, Product, and Technical Account Management teams.

Provide technical support, troubleshoot complex networking issues, maintain customer communication, and collaborate with engineering teams for resolutions. Participate in on-call rotations and improve service metrics.

Respond to customer inquiries through chat, phone, and email; resolve technical issues and escalations; promote product adoption; help customers maximize platform functionality; contribute to knowledge-base content; and collaborate with Sales, Product, QA, and Account Management. The role supports SaaS customers using HTML, CSS, JavaScript, and APIs to troubleshoot and drive long-term success.

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Investigates and resolves technical issues for enterprise SaaS customers using logs, traces, metrics, code analysis, SQL, and API debugging. Manages support tickets, communicates with customers, escalates issues to engineering, documents findings, identifies recurring problems, and participates in rotational on-call coverage for high-severity incidents.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.