Top Technical Support Engineer Jobs

Provide reactive and proactive technical support to external customers: troubleshoot incidents, qualify and escalate to Tier-II, liaise with Tier-II, document issues, and create support knowledgebase content.

Provide Tier II technical support and escalation management for internal and external customers. Troubleshoot networking, OS, hardware, and malware issues; document solutions; deliver technical training; communicate status to customers, sales, and management; work after hours for critical incidents.

Provide phone, email, and WebEx technical support for Qualys products; diagnose networking, OS, and security issues; perform packet capture analysis, Splunk queries, database troubleshooting, and collaborate with cross-functional teams to resolve customer incidents and maintain high customer satisfaction.

Provide technical support for customers, troubleshoot complex issues, maintain communication, prioritize inquiries, and collaborate with engineering teams for solutions.

Provide advanced technical support for ZoomInfo products: diagnose and resolve complex API, integration, CRM sync, data quality, and browser/network issues; manage high-priority cases end-to-end; create knowledge base content and playbooks; mentor juniors; partner with Product and Engineering to escalate and resolve defects; drive process improvements and enablement across the support organization.