Top Technical Support Engineer Jobs

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

The Associate Engineer in Tech Support will assist in technical product support, solve customer issues, and collaborate with teams on innovative solutions.