Top Support Engineer Jobs

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Lead resolution of critical enterprise support escalations across cloud, networking, and infrastructure. Drive root-cause analysis, influence engineering fixes, design customer architectures, define support SLAs/processes, mentor team members, and introduce tooling and practices to improve reliability and support outcomes.

Provide hands-on technical support and escalation for AI security products, troubleshoot complex network/security issues (proxies, endpoints, firewalls, IDS/IPS, VPNs), mentor TSE team, manage SLAs, develop documentation and training, collaborate with engineering/product, assist deployments, and analyze support metrics to improve processes.

As a Software Engineer - L3 Support, you will resolve complex Ubuntu-related issues, collaborate with teams, and participate in upstream communities to drive bug fixes and improvements.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

The AI-Native Technical Support Engineer will handle customer support for NavPro, using AI tools to resolve issues, document incidents, and improve support workflows. Responsibilities include diagnosing technical issues, escalating to engineering when necessary, and maintaining a knowledge base.

The Technical Support Engineer installs, configures, and supports proprietary meter testing software, providing customer training and handling technical issues. Responsibilities include coordinating with sales and IT, performing installations, and ensuring compatibility between hardware and software.

As a Technical Support Engineer at Nooks, you'll provide empathetic user support, troubleshoot technical issues, and collaborate with teams to enhance the user experience on a B2B SaaS platform.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Senior Desktop Support Engineer will provide architecture and operational support for desktop infrastructure, focusing on user experience, application deployment, and system development.

Develop, maintain, and support applications on the AS400 (IBM i) platform using RPG and DB2. Provide L2/L3 production support, troubleshoot incidents, perform root cause analysis, implement fixes, support upgrades/patches, optimize performance, and collaborate with business and technical teams while documenting code and processes.

Provide production support for Teradata data warehouse environments: maintain and optimize ETL jobs, use Teradata utilities and developer tools, support upgrades and new features, perform SQL tuning, and handle mainframe (JCL/COBOL) script review and analysis.

Provide in-person desktop and end-user support at Dallas HQ, administer Microsoft identity and 365 services, manage endpoints with Intune/SCCM/Jamf, automate tasks via PowerShell and Graph API, enforce security standards, document processes, and escalate issues per ITIL.

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

The role requires leading a small team while providing production support and debugging production issues using Core Java and Unix.

As an Associate Technical Support Engineer, you will support customers using proprietary products, respond to inquiries, manage cases, and provide feedback to improve products and processes.

The Level 3 Network Engineer will manage all aspects of network operations, ensuring systems remain operational 24/7, with responsibilities including design, implementation, troubleshooting, and team coordination to enhance network performance and security.

Seeking a C++ Engineer for production support with experience in troubleshooting production software, strong scripting skills, and understanding of SQL and OOP.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The role involves troubleshooting system and networking issues, reproducing customer problems, managing documentation, and testing updates.

As a Technical Support Engineer, you will investigate technical issues, diagnose problems, communicate solutions to customers, and improve support processes and documentation.

Develop Oracle database applications, optimize queries, manage Oracle objects, and provide production support in a dynamic project environment.

The Oracle Developer will support FDW with database application development, performance tuning, and database design while providing production support and solutions to user queries.

As a Tech Support Engineer at Nagarro, you will provide technical assistance and resolve issues related to digital product engineering while collaborating with various teams.

As an Associate Engineer in Tech Support at Nagarro, you will assist in solving technical challenges and work with advanced technologies in a dynamic team environment.