Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the teamThe Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
What you’ll doYou’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
Responsibilities- Provide technical support to Stripes, contingent workers, and vendors in person, by email, through Slack, and through the ticketing system, guiding users through troubleshooting and following up to confirm resolution
- Diagnose and resolve computer hardware, software, and system issues, including troubleshooting scripts, automation, and Stripe-provided macOS, ChromeOS, and iOS devices and peripherals
- Support and maintain workplace applications, including Google Workspace, Slack, Zoom, Jira, and Confluence
- Provision laptops for New Stripe onboarding and fleet upgrades, support vendor and contractor onboarding, and contribute to global account offboarding
- Maintain office technology, including printers, Zoom Rooms, and room schedulers, and own IT asset management with accurate, actionable equipment records
- Create and maintain internal and user-facing technology documentation, and contribute to New Stripe onboarding and training materials
- Promote established IT best practices and escalate issues to the IT Systems and Infrastructure team as needed
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements- Have at least 2 years of experience delivering IT technical support or help desk services, with extensive expertise in Apple environments and software systems.
- Demonstrate comprehensive hands-on experience managing SaaS applications including Google Workspace, Slack, Zoom, Jira, and Confluence.
- Possess solid familiarity with automation scripts (Bash, Python, or Ruby) alongside endpoint management technologies like FleetDM and Apple DEP.
- Exhibit the capability to work autonomously, effectively handling support inquiries while coordinating seamlessly with global cross-functional partners.
- Bring exceptional written communication abilities to author clear IT guides, combined with a customer-centric mindset and strong collaborative spirit
Skills Required
- 2+ years of IT HelpDesk experience
- Strong working knowledge of Apple systems and software
- Strong working knowledge of Google Workspace, Slack, Zoom, Jira, Confluence, or similar cloud providers
- Strong working knowledge of Atlassian systems, including Jira and Confluence
- Understanding of script execution and troubleshooting, such as Ruby, Bash, or Python
- Working knowledge of imaging and endpoint management tools, such as DEP and FleetDM
- Ability to independently manage and prioritize workload and projects
- Outstanding interpersonal and communication skills
- Empathy, humility, and a strong focus on customer service
Stripe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stripe and has not been reviewed or approved by Stripe.
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Healthcare Strength — Health coverage is robust, with medical, dental, and vision options for employees and dependents, plus mental-health resources and wellness support. Public materials also highlight wellness stipends that complement core insurance offerings.
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Equity Value & Accessibility — Compensation packages often include equity grants or stock options alongside competitive salaries and performance-based bonuses, creating meaningful upside. Sales roles may also include commissions, broadening incentive opportunities.
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Parental & Family Support — Family-planning benefits include fertility coverage and adoption assistance, paired with generous parental leave for birthing and non-birthing parents. These offerings sit alongside ample PTO and flexible scheduling in many teams.
Stripe Insights
What We Do
Stripe is a technology company that builds economic infrastructure for the internet. Businesses of every size—from new startups to public companies like Salesforce and Facebook—use the company’s software to accept online payments and run technically sophisticated financial operations in more than 100 countries. Stripe helps new companies get started and grow their revenues, and established businesses accelerate into new markets and launch new business models. Over the long term, Stripe aims to increase the GDP of the internet.
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