Infrastructure Support Engineer

Summary

The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted. 

Key Responsibilities

• Supporting various client environments remotely and occasionally onsite.  
• Processing a ticket and SLA driven workload.  
• Supporting and maintaining various Microsoft 365 tenants.  
• Supporting and maintaining on-premises and cloud-based environments. 

Required Qualifications

• Experience with Windows Servers and Active Directory.  
• Experience with AzureAD and Intune/Endpoint Manager.  
• Experience with on-premises Exchange and Office 365.  
• Experience working in a technical support environment.  
• Understanding and familiarity with IT policies and procedures.  
• Experience with cloud-based services, specifically Azure and Office 365.  
• Experience troubleshooting LAN/WAN connectivity issues.  
• Experience registering domain names, configuring DNS records.  
• Ability to analyze, implement & support fixes/resolutions.  
• Ability to interface with all levels of the organization (technical and non-technical). 
• Excellent organizational, communication (written & verbal).  
• Self-motivated and ability to work independently with minimal supervision. 
• A+, MCP, Network+, CCNA and/or MCSE certifications are desirable.  
• VMWare experience is desirable.  

Working Conditions + Physical Requirements

This position primarily operates in a professional office environment and requires prolonged periods of sitting, extensive computer use, and regular operation of standard office equipment. The role may require occasional evening or weekend work based on business needs. Participation in a prescheduled on-call rotation is a required component of this position. Work schedules may occasionally extend beyond 40 hours per week to support operational requirements.

How to Apply + Additional Information

To apply, submit an application online through our Career Center.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice. Nothing in this job description creates an employment contract, implied or otherwise.

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with more than 126 staff supporting clients through Ohio and in metropolitan areas across 10 + states.

FIT Technologies offers a comprehensive benefits package, including:

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco or vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our workforce. We do not discriminate – and take active steps to prevent discrimination – in employment, recruitment, compensation, promotion, termination, or any other employment practice on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran status, sexual orientation, gender identity, or gender expression.