Top Operations Jobs in Cleveland, OH

Lead and optimize day-to-day business operations, drive process improvements, manage projects and budgets, analyze data for strategic decisions, collaborate cross-functionally, support hiring and talent development, ensure regulatory compliance, and provide on-call/after-hours support as needed.

Drive sales efficiency through data analysis, KPI tracking, forecasting, and sales tool/process optimization. Build dashboards, model forecasts, support deal desk, and work cross-functionally to remove friction and scale sales operations.

Lead end-to-end payments and risk operations for an embedded fintech platform: merchant onboarding, underwriting, transaction monitoring, disputes, and loss management. Build reporting, data pipelines, and dashboards; move from manual processes to AI-assisted decisioning; own Stripe and partner relationships; maintain compliance and controls; present metrics to leadership; and hire and scale a lean operations team.

Lead day-to-day operations, drive team performance through KPIs, partner cross-functionally to remove operational gaps, optimize workflows, support change management, use data to inform strategy, coach supervisors and specialists, ensure compliance and member safety, and escalate/resolve complex issues while handling sensitive information per HIPAA.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.

The Operations Associate role involves solving various operational challenges, managing teams, and improving processes within a fast-paced, remote-first environment.

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.

As a Support Specialist, you will ensure technical delivery and operational resilience across digital platforms, support user testing, and leverage AI tools for efficiency.

The Operations Manager oversees Ohio operations in personal care and structured family caregiving, ensuring compliance and quality service delivery while managing a team and improving processes.

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

Execute data and document onboarding, process AI-assisted workflows within SLAs, review AI outputs for quality, refine operational procedures, collaborate with customer-facing teams, and serve as an operational contact for internal and external stakeholders.

Manage and scale operational infrastructure for Global Partnerships and Global Sales. Own deal lifecycle processes, forecasting, reporting, and finance/legal/HR coordination. Build dashboards, enforce data quality, and create standardized playbooks to enable sellers to focus on revenue generation.

Lead global cloud and SaaS operations to ensure availability, performance, incident response, and compliance. Manage distributed engineering, NOC, and incident teams; drive operational maturity, automation, cost optimization, vendor management, and cross-functional partnership with Security, Product, and Support.

Manage billing and payment workflows, build client itineraries, and provide operational support to ensure smooth client experiences in travel logistics.

The Trading Operations Specialist manages trading operations, monitors accounts, collaborates with teams, and resolves trading issues while providing operational efficiency.

Lead and manage insurance tracking outsourcing operations for mortgage clients, overseeing cash/disbursement and reconciliation functions. Drive staffing, budgeting, KPI performance, process improvements, employee engagement, HR compliance, and cross-functional collaboration. Coach and develop supervisors, manage large teams, resolve issues, and implement strategic initiatives to meet client and contract expectations.

Build and scale the revenue operations backbone by ensuring data integrity across Salesforce and BI tools, delivering standardized revenue reporting and insights, managing deal desk processes, documenting sales SOPs, driving automation and AI-enabled workflows, and leading cross-functional projects to improve accuracy, efficiency, and scalability for direct and partner-led retail media revenue streams.

Lead strategy and operating model for bookkeeping, payroll, and tax services. Drive automation and AI adoption, establish scalable workflows and KPIs, grow and mentor a 25+ person team, and partner cross-functionally to align product, fintech, and go-to-market for seamless, compliant financial service delivery.

Enable, optimize, and sustain operational systems and workflows by gathering requirements, configuring and supporting SharePoint and Power Platform solutions, troubleshooting issues, supporting testing and UAT, developing reports and dashboards, creating documentation and training materials, and driving continuous improvement and governance compliance.

Set vision and multi-year roadmap for Foundation and Network operational processes. Design, integrate, and continuously improve cross-functional processes and enabling systems; partner with senior leaders and IT to ensure alignment and adoption; lead change management, training, and governance; monitor process performance and drive data-informed improvements to increase efficiency, scalability, and effectiveness.

Lead programs to optimize Sales, Sales Development, and Channel Partnership processes. Manage tools, automate workflows, ensure data integrity, build dashboards, analyze customer behavior, identify at-risk accounts, and execute scalable processes to drive revenue and customer health.

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.

Provide operational and administrative support for clinical applications (Imaging, PCS, Ultrasound), handle incoming requests, manage onboarding/offboarding, maintain processes and metrics, support customer communications, and drive improvements in operations and customer experience.