Top Operations Jobs in Cleveland, OH

Supervise daily records center operations, lead recruiting/training/payroll and performance management, monitor KPIs, optimize workflows, ensure compliance with safety and internal policies, and drive productivity and quality in logistics and information management.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, maintain pipeline and forecasts in Salesforce, handle orders and proposals, coordinate with internal teams and AR, build client profiles, and provide value-add reporting and presentations to ensure timely resolutions and strong client relationships.

Design, build, and sustain the Managed Work Order Associates program and operating model. Own productivity, SLAs, quality, NTE compliance, PM programming, and continuous improvement to reduce cost-to-serve and increase gross margin. Lead performance management, governance, cross-functional standardization, audits, and team development to ensure consistent execution and audit readiness across ServiceChannel Managed accounts.

Lead and scale Revenue Operations across Sales, Marketing, Customer Success, Finance, Product, and IT. Build processes, CRM governance, forecasting, KPIs, dashboards, automation and AI-enabled workflows. Drive pipeline governance, territory and capacity planning, system integrations, executive reporting, and cross-functional initiatives to improve revenue growth, forecasting accuracy, retention, and operational scalability.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.

Lead and own global payments operations, metrics, fraud prevention, risk and compliance. Collaborate with product and engineering, recruit and manage distributed payments teams, investigate fraud, optimise acceptance and conversion, and act as primary partner with payment networks to resolve production issues.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Monitor and reconcile transactions across ACH, RTP/FedNow, and card networks; triage and resolve payment exceptions, chargebacks, and settlement discrepancies; run SQL queries and build volume/limit projection models; communicate with sponsor banks and clients; maintain tracking of open operational items and document processes to support automation.

Support divisional commercial goals by translating strategy into operational plans, creating and maintaining performance reporting (Power BI/Excel), forecasting with Sales and Finance, tracking KPIs and OKRs, coordinating cross-functional initiative rollouts, and preparing presentations and analysis for senior leadership.

Lead end-to-end revenue operations for Employer Services: own Salesforce and revenue tech stack, standardize quote-to-revenue, govern forecasting and pipeline, align revenue integrity with Finance, and drive global transformation, automation, and adoption across Sales, Finance, and Technology.

The Billing Operations Supervisor oversees billing operations, ensuring accurate invoicing, managing a team, supporting inter-departmental coordination, and participating in financial analysis and process improvements.

Serve as senior escalation for complex enterprise IT incidents, troubleshoot Windows/macOS and SaaS issues, drive automation and AI tooling, collaborate with Engineering/Product/Customer Success to surface recurring issues and implement platform improvements, mentor junior analysts, and participate in on-call rotations.

Manage and optimize revenue processes and GTM systems, maintain data integrity, build reporting and dashboards, support forecasting and territory/quota activities, and partner cross-functionally to drive automation and operational efficiency across the sales and customer lifecycle.

Lead and scale the Business Operations function, translate corporate strategy into operational execution, own company-wide operating systems (OKRs, planning, reviews), remove execution risks, improve organizational efficiency, and establish project management and process rigor across Wing.

Provide executive-level operational support to the SVP, lead cross-functional projects, design and improve processes and SOPs, support healthcare network and health plan operations, ensure regulatory compliance, and drive cross-departmental collaboration to advance strategic initiatives.

Work with the COO to diagnose and solve high-leverage, cross-functional operational problems end-to-end. Build models, unit economics, dashboards, operating cadences, SOPs, and automation; partner with functional leaders and hand off durable systems so teams can run without you.

Provide day-to-day production support for commercial servicing applications, triage and resolve incidents, perform root cause analysis, validate system changes and data integrity, support testing (UAT/regression), produce reports/metrics, drive process improvements and automation, ensure compliance/audit readiness, and coordinate releases and stakeholder communications.

Lead sales operations strategy, CRM architecture, data governance, forecasting, and analytics for the revenue organization. Partner cross-functionally to standardize processes, enable BDR/SDR motions, optimize lead-to-revenue workflows, and deliver executive reporting to improve forecast accuracy and sales productivity.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; plan and execute projects end-to-end; research markets and products; identify operational improvements; and deliver measurable business outcomes through strong ownership and stakeholder management.

Lead and execute high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; identify operational problems and implement solutions; own projects end-to-end and deliver measurable business outcomes.

Lead high-impact cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; manage projects end-to-end; research markets and opportunities; identify operational improvements; and deliver measurable business outcomes with strong ownership and stakeholder management.

The Operations Support Coordinator manages high-volume case management workflows, ensuring accuracy and coordination of documentation, communication with stakeholders, and adherence to deadlines.

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

The VP of Revenue Operations will lead the operational functions including Sales Ops, Marketing Ops, and Customer Operations while transforming processes and tech stack using AI. Responsibilities include managing pipeline mechanics, forecasting, and team leadership to drive efficiency and growth in revenue operations.