Top IT Jobs in Cleveland, OH

Lead the design and operation of a cloud-first IT environment, including SaaS administration, endpoint management, security, automation, email platforms, and AI-powered workflow agents. The role drives cross-functional IT projects, mentors team members, maintains standards and documentation, resolves complex escalations, and supports onboarding and escalated tickets. Key responsibilities include managing Google Workspace, Proofpoint, Slack, Okta, Jamf, Intune, and related systems while improving reliability, security, and operational efficiency.

Provide remote desktop and IT support for hardware, software, account, and access issues. Manage device provisioning, asset tracking, macOS troubleshooting, system updates, Okta identity access, SaaS requests, Google Workspace, and Jira administration. Document solutions, maintain knowledge resources, support onboarding and compliance, and collaborate with IT and Security teams. The role requires strong communication, remote workforce support experience, broad SaaS troubleshooting ability, and comfort managing multiple ticket priorities.

Develops, tests, deploys, and maintains enterprise applications using Microsoft .NET technologies, SQL Server, REST/SOAP services, and modern web tools. Participates in SAFe Agile Scrum ceremonies, CI/CD automation, DevSecOps, secure coding, testing, code reviews, vulnerability remediation, troubleshooting, and application modernization. Collaborates with product owners, developers, testers, stakeholders, and technical teams while supporting documentation, production operations, and software lifecycle delivery for Department of Veterans Affairs systems.

Manages and optimizes procurement operations, Coupa workflows, supplier onboarding, purchase orders, invoices, and procurement integrations. Maps and improves business processes, implements ITGC-compliant changes, leads testing and sign-off, develops spend and supplier performance reporting, and resolves invoice and purchase order discrepancies. Drives Coupa Supplier Portal, CXML onboarding, and e-invoicing adoption while partnering with finance, accounts payable, stakeholders, suppliers, and Coupa support.

Analyzes cloud usage, billing, and financial data to identify cost optimization opportunities for AWS and other cloud environments. Supports payer account management, customer reporting, funding utilization, FinOps education, and optimization recommendations. Maintains financial deliverables in JIRA, Confluence, Excel, and dashboards while providing customer training and responsive support. The role is fully remote with annual onsite attendance as requested.

Develops and maintains IT governance policies, procedures, standards, and controls aligned with ITIL, regulatory requirements, and business goals. Evaluates access, change, incident, and service management controls; monitors governance effectiveness; recommends process improvements; coordinates incident response and corrective actions; supports change management; and leads major incident management processes while collaborating with technical teams, business users, and vendors.

Provides intermediate-level L2 support for HCM and payroll application incidents. Troubleshoots escalated issues, manages Salesforce cases, coordinates critical-incident triage, communicates status, leads post-incident reviews, documents root causes and corrective actions, maintains runbooks and knowledge bases, monitors platform health, tracks support metrics, and participates in a 24x7 on-call rotation. Collaborates with Operations, Engineering, Product, vendors, and other stakeholders to improve workflows and platform stability.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

The IT Systems Engineer will architect and maintain Tempo's IT infrastructure, focusing on identity management, endpoint security, and automation, ensuring efficient provisioning and compliance.

Assesses segregation of duties, access controls, user entitlements, privileged access, and governance processes across enterprise applications. Supports audits, control testing, risk assessments, remediation, access certifications, and audit readiness for federal and DoD stakeholders. Develops workpapers, findings, corrective action plans, reports, and compliance documentation while collaborating with application owners, auditors, cybersecurity teams, and governance personnel.

The Senior IT Security Engineer strengthens cybersecurity across architecture reviews, AI and emerging technology assessments, IAM governance, vulnerability management, third-party risk, security assurance, incident response, phishing simulations, automation, and regulatory compliance. The role validates security controls, supports remediation, develops risk metrics and reporting, oversees identity platforms, and partners with technology, business, audit, compliance, procurement, and vendors in a regulated banking environment.

Leads secure, reliable IT infrastructure supporting distributed clinical research sites and remote employees. Manages enterprise networking, Azure and Microsoft 365 services, endpoint platforms, automation, AI-enabled operations, vendors, budgets, and technology projects. Oversees site deployments, security and compliance initiatives, service delivery, and operational improvements while recruiting, coaching, and developing technical teams.

Evaluates IT infrastructure, applications, cybersecurity, compliance, costs, scalability, and compatibility during mergers and acquisitions. Leads technology integration and separation planning, identifies modernization and consolidation opportunities, conducts IT capability and maturity assessments, recommends governance frameworks, and aligns technology strategy with business objectives. The role also prepares diligence reports and executive presentations while collaborating with internal and external stakeholders in fast-paced transaction environments.

Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.

The IT Business Architect will lead strategic IT initiatives aligning technology with business goals, enhancing data strategies and front-line solutions, and fostering collaboration across business functions.

Installs, images, configures, deploys, transports, and troubleshoots computer hardware, software, and user workstations onsite. Uses SCCM to image machines, maintains hardware and software tracking, updates configurations, supports customer requests, coordinates with Zones and customer teams, follows instructions, and maintains a clean work environment. Requires professionalism, customer sensitivity, Windows and PC systems experience, ability to lift 50 pounds, and work in a patient-care environment.

Leads IT governance, risk, and compliance activities, including SOC 2 readiness, audit planning and execution, policy development, control assessments, evidence gathering, remediation tracking, and regulatory research. Partners with auditors, control owners, IT leadership, and GRC team members to maintain compliance with NIST CSF and financial services regulations. Provides guidance on audit and policy matters while improving GRC processes and tooling.

Monitors and triages security alerts, investigates and documents incidents, supports identity and access management, vulnerability remediation, security awareness, phishing simulations, incident response, and security control checks. Collaborates with IT teams and an MSSP to resolve security issues, tune security tools, maintain documentation, and escalate threats. Requires availability for identity and access management, incident response, and escalation outside standard business hours.

Leads Carina’s cloud infrastructure, internal IT, cybersecurity, risk management, compliance, and business continuity programs. Oversees AWS platform operations, infrastructure as code, deployment reliability, observability, incident response, disaster recovery, employee technology, identity systems, vendors, budgets, and governance. Advises executives on technology strategy, security posture, operational risk, and investments while partnering with Engineering and Data to provide a secure, reliable technology foundation.

Designs and manages AWS cloud infrastructure and Amazon EKS platforms using GitLab CI/CD and Infrastructure as Code. Builds ETL workflows and scalable data pipelines for analytics and AI workloads, supports MLOps/AIOps and FinOps capabilities, troubleshoots Linux systems, and improves platform performance, security, scalability, and availability.

Designs and maintains secure AWS cloud infrastructure, Amazon EKS clusters, and GitLab CI/CD pipelines. Integrates vulnerability scanning, compliance controls, secrets management, and container security into DevSecOps workflows. Supports MLOps/AIOps platforms, AI model deployment, data pipelines, monitoring, and automation. Ensures FedRAMP, NIST, audit, and internal security compliance while collaborating across engineering teams.

Lead and grow Proof’s IT Engineering team while transforming corporate IT from reactive help desk support into an engineering-first function. Own the strategy and roadmap for identity, access, endpoints, SaaS, vendors, procurement, and budgeting. Mentor engineers, implement infrastructure-as-code, CI/CD, GitOps, automation, and AI-driven operations, reduce ticket volume through root-cause fixes, and partner with InfoSec on security and compliance.

Lead life sciences IT compliance and quality consulting projects, including CSV, CSA, risk-based validation, regulatory assessments, audits, data integrity reviews, and compliance modernization. Develop validation plans, requirements, risk assessments, test plans, trace matrices, policies, and client presentations. Evaluate regulated systems and infrastructure, support technology implementations, communicate with technical and executive stakeholders, and contribute to proposals, business development, and client relationship growth.

Provides first-line IT service desk support for requests, incidents, and routine application issues. Responsibilities include investigating and escalating incidents, maintaining accurate tickets and documentation, monitoring service levels, performing basic application maintenance, communicating with users and colleagues, and supporting conflict resolution. The role requires 1–2 years of IT support experience and offers foundational development in a hybrid environment.