Top IT Jobs in Cleveland, OH

Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.

Supports government program data collection, reporting, analysis, forecasting, visualization, and dashboard development. Builds automated reporting solutions, data models, databases, and presentations; performs statistical analysis and interprets findings for agency leadership. Collaborates with federal stakeholders, contractors, and domain experts to improve data collection, identify performance indicators, provide technical support, and train field staff on data tools. The role is remote, with potential future onsite work in Washington, DC.

Designs and leads secure, scalable enterprise software architectures and cloud modernization initiatives. The role establishes engineering standards, mentors development teams, and architects platforms using AWS, Kubernetes, microservices, and serverless technologies. Responsibilities include developing AI agents and AI-assisted engineering practices, building Databricks data integration solutions, and implementing identity and access solutions with OAuth2, OIDC, SAML, Okta, and Keycloak. The position is fully remote, requires U.S. citizenship and Public Trust eligibility, and involves less than 10% travel.

Design, deploy, and sustain enterprise Identity Provider (IdP) services and ADFS infrastructure for DoD-scale authentication. Implement and troubleshoot SAML/OAuth/OIDC/WS-Fed, PKI and certificate-based/MFA authentication, manage federation trusts, support SSO and onboarding, and produce technical documentation while collaborating with cybersecurity, AD, cloud, and application teams to ensure highly available, secure authentication services.

Conduct information security and compliance audits for financial institutions, evaluating policies, procedures, controls, cybersecurity practices, and regulatory requirements. Prepare client reports, support security assessments, manage audit engagements from kickoff through follow-up, communicate findings, maintain cybersecurity knowledge, improve audit processes, and occasionally perform onsite testing. The role is remote with minimal annual travel and requires residence in an eligible state.

Develop and configure ServiceNow applications, workflows, scripts, and custom solutions to automate business processes. The role involves collaborating with customers, troubleshooting applications and integrations, supporting deployments, ensuring software compliance, evaluating system interfaces, and documenting testing and maintenance. Candidates should have a bachelor’s degree and relevant ServiceNow development experience. The position is fully remote, requires U.S. citizenship, and involves no travel or security clearance.

Provides on-call proposal and capture support as a color reviewer for key milestones. Evaluates proposal content for compliance, clarity, persuasiveness, customer alignment, competitive positioning, and win themes. Identifies gaps and risks, delivers actionable feedback, and collaborates with Proposal Managers and Capture Leads to improve quality and win probability. Maintains confidentiality and participates in scheduled virtual reviews, sometimes on short notice.

Manages relationships and operations between the WTCHP third-party administrator and Clinical Centers of Excellence. Serves as the internal subject matter expert on CCE workflows, coordinates cross-functional teams, resolves escalations, supports process improvements, facilitates business reviews, and provides operational insights, reporting, and network support. The role manages executive-level provider relationships, ensures compliance with CDC and WTCHP requirements, and supervises at least two staff members.

Provides production database administration and support for mission-critical environments, including performance monitoring, incident response, root-cause analysis, security, and availability. Develops SQL Server database objects, ETL pipelines, dimensional models, data marts, dashboards, and Splunk monitoring solutions. Designs cloud and hybrid database architectures, performs data migrations, validates data integrity, and collaborates with stakeholders on technical requirements and analytics solutions within an Agile environment.

Administers, configures, secures, and optimizes Databricks workspaces across development, test, and production environments. Manages clusters, jobs, workflows, access controls, governance, monitoring, troubleshooting, backups, and cost optimization. Automates provisioning and policy enforcement through infrastructure as code and integrates Databricks with CI/CD pipelines. Provides Tier 2/3 support, documentation, user training, and technical guidance to data engineering, analytics, and data science teams.

Bridges UX design and engineering for federal case management modernization applications. Translates research and prototypes into accessible, responsive front-end experiences; establishes UI standards and design-system components; conducts usability and accessibility validation; supports Agile delivery; and ensures compliance with Section 508, WCAG, FedRAMP, and federal digital service standards.

Leads the company’s IT function, directing multidisciplinary teams across IT operations, security, cloud infrastructure, Microsoft 365, SaaS applications, and end-user services. Executes the CTO’s technology roadmap, advances ITSM/ITIL maturity, maintains business continuity, oversees vendors and procurement, supports compliance, manages budgets, and provides executive reporting. The Director also recruits and develops the IT organization, partners with software engineering and people operations, and ensures secure, reliable, scalable technology services across affiliated companies.

Owns IT systems administration and security operations for a fully remote workforce. Responsibilities include managing Microsoft 365 and Google Workspace, endpoint and identity platforms, security tools, access controls, threat monitoring, incident response, vulnerability management, compliance evidence, disaster recovery, vendor relationships, reporting, and operational roadmaps.

Lead global sourcing strategy for IT and indirect categories, drive cost savings and supplier optimization, manage high-value negotiations and supplier risk, partner with cross-functional stakeholders, standardize processes, champion procurement transformation, and develop a global sourcing team.

Build and maintain React single-page applications with responsive, accessible interfaces for financial reconciliation and exception-management workflows. Integrate secure REST APIs, implement protected routing and state management, optimize data-rich screens, and troubleshoot asynchronous UI behavior. Collaborate with backend, reporting, ingestion, QA, product, and DevOps teams while documenting components, UX standards, and integration contracts.

Design and develop Java microservices, REST APIs, ingestion pipelines, reconciliation workflows, and JasperReports solutions. Write SQL for data validation and reporting, integrate with legacy Datacom/CICS systems, and perform unit, integration, API, batch, and end-to-end testing. Troubleshoot application and data issues, support UAT and defect triage, modernize PACER reporting, and collaborate with stakeholders, vendors, business users, and cross-functional teams.

Leads the strategic direction of backend and full-stack engineering, architects scalable distributed systems and microservices, and drives modernization, reliability, security, and performance initiatives. Designs APIs, data architectures, pipelines, infrastructure, and observability practices; delivers customer-facing service improvements; establishes engineering standards; and mentors engineers. Collaborates across product and technical teams to make architecture and business trade-offs and lead large-scale initiatives from vision through production.

Administer workforce tools by managing user accounts, permissions, licenses, onboarding, and offboarding. Track tool adoption, compliance, license utilization, and costs. Create Excel dashboards and recurring management reports, resolve access issues, coordinate with vendors, and identify usage anomalies or underutilized licenses. The role is fully onsite in Gurugram on a 5:00 PM–2:00 AM IST US shift.

Leads IT strategy execution, portfolio governance, PMO and program delivery, financial planning, procurement coordination, vendor oversight, executive reporting, and enterprise transformation. Translates business priorities into technology roadmaps, investment plans, operating models, and measurable outcomes. Advises the VP of IT, manages cross-functional barriers, strengthens governance and accountability, optimizes technology spending, and leads multidisciplinary teams across strategy, delivery, finance, procurement, and vendor management.

Own Stratus’s internal IT environment, including Microsoft Entra ID, Microsoft 365, identity access, SaaS applications, endpoint management, hardware assets, onboarding and offboarding, employee support, and compliance controls. Automate provisioning, license reconciliation, access reviews, and audit evidence collection using scripting and AI tools. Administer security, VPN, password management, documentation, and SOC 2/NIST-related processes while supporting a distributed workforce.

Designs, implements, integrates, and sustains enterprise identity and directory services across hybrid cloud and multi-domain environments. Leads secure authentication and access management capabilities using Microsoft identity technologies and IAM platforms. Ensures compliance with DoD requirements, supports DHA customers and PMO initiatives, integrates emerging technologies, and develops technical documentation. The role requires active DoD Secret clearance, extensive enterprise directory services experience, and expertise in federation, PKI, networking, cloud architectures, and identity security.

Creates and maintains program reports, supports ePMO operations, troubleshoots ServiceNow issues, assists with reporting migrations, and identifies milestones, risks, and project events. The role facilitates schedule reviews, maintains program records, documents lessons learned, and collaborates with technical and nontechnical stakeholders. It requires experience with ServiceNow, ePMO or similar platforms, cloud solutions, requirements analysis, risk management, and federal program support.

Designs, deploys, modernizes, and supports secure AWS and hybrid-cloud environments. Responsibilities include cloud architecture, networking, IAM, infrastructure as code, automation, observability, incident response, security, migrations, disaster recovery, and platform reliability. The role also mentors engineers, documents technical solutions, evaluates emerging technologies, and applies AI-assisted engineering, AIOps, and cloud capabilities for AI and data workloads.

Leads domestic and international IT audits, SOX compliance, IT general controls testing, risk assessments, system implementation reviews, and audit reporting. Manages relationships with external auditors, IT leadership, and business stakeholders; oversees issue remediation and process improvements. Hires, coaches, and develops IT audit staff, contributes to annual audit planning, manages budgets and schedules, and advises the organization on IT risks, controls, cybersecurity, and digital transformation.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.