Top Tech Support Jobs in Charlotte, NC

Responsible for providing prospects and self-directed investors with financial assistance by identifying broader product and service solutions that meet their investment and saving needs. Key responsibilities include applying knowledge of investments, products, financial markets, policies, procedures, and processes to the client's investment needs. Job expectations include owning the management, research, and communication process of resolving client issues and achieving high client satisfaction and relationship deepening. This position is subject to SAFE Act registration requirements.

The IT Support Specialist will ensure the smooth operation of IT infrastructure focusing on networking and security, providing support for hardware and software, troubleshooting issues, maintaining network performance, and assisting users. Responsibilities include documenting technical issues, creating training materials, monitoring network security, and collaborating with IT professionals for improvements.

The Support Engineer 3 role involves delivering incident resolution focusing on root cause analysis, managing escalations, developing proactive support strategies, and collaborating with other engineers and managers to improve customer outcomes. This position emphasizes technical expertise in Microsoft products and requires effective communication with both technical and business stakeholders.