Top Tech Support Jobs in Charlotte, NC

The Palo Alto Technical Support Engineer provides post-sales technical support to customers and partners, manages support cases, conducts troubleshooting, and collaborates with engineering teams. They ensure customer success through effective communication, fault isolation, and best practice implementations, while also supporting the development of process efficiencies.

The Healthcare Reimbursement Consultant II prepares cost reports and payment reconciliations for Medicare and Medicaid, assists in rate-setting for FQHCs and RHCs, collaborates with senior staff during audits, develops client relationships for ongoing service, and manages multiple projects concurrently.

The Federal Contracts Administrator II (FCA II) role involves providing mid-level administrative support for Federal and Systems Integrator contracts. Responsibilities include managing contract compliance, assisting senior contract administrators, processing amendments, coordinating payments, and ensuring accurate deliverable requirements. The role requires knowledge of various contractual agreements and federal regulations, as well as the ability to manage contract-related communications and tools effectively.

As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.

As an Intermediate Support Engineer, you will provide technical support to US Federal agencies and collaborate with various teams to enhance GitLab’s features and documentation. You will troubleshoot customer issues, contribute to the source code, and improve support processes.

The Senior Support Engineer I provides advanced technical assistance to resolve customer issues and escalated cases. This role involves diagnosing technical issues, delivering detailed solutions, escalating software bugs, and communicating with customers and stakeholders regarding technical matters.

As a Senior Technical Support Engineer, you will provide mentorship to the support team, resolve complex customer issues, collaborate with product management, and improve processes. You'll educate customers, assist in troubleshooting, and maintain documentation while contributing to team training.