Top Tech Support Jobs in Charlotte, NC

The Senior Technical Support Engineer is responsible for providing top-notch technical support for Apollo's OSS and SaaS products, managing customer support tickets, collaborating with engineering teams, and maintaining technical documentation. The role involves troubleshooting Kubernetes clusters, AWS, and GCP environments, as well as streamlining support processes while ensuring customer satisfaction.

The role involves analyzing client requirements for Odoo architecture, implementing and customizing Odoo solutions, providing training and support to clients, and collaborating with teams for ongoing development and troubleshooting.

The Technical Support Team Lead at Delivery Solutions manages the daily operations of the technical support team, enhancing customer satisfaction, providing team supervision, and handling escalations. Responsibilities include tracking SLAs, onboarding new staff, and supporting product launches, while developing KPIs and aiming for continuous improvement in support processes.

As a Technical Support Representative, you'll assist customers with technical inquiries via phone, email, and chat. You'll document issues, work with the Engineering team to resolve problems, and learn Agiloft's software product to provide tailored solutions to clients' needs.

As an Associate Workday Financials Consultant, you will participate in a structured development program, gaining expertise in Workday through hands-on training, client collaboration, and problem-solving. You'll contribute to innovation by designing solutions and implementing configurations, while developing skills essential for consulting success.

The Technical Support Engineer manages post-sales support, helping customers solve technical issues and providing guidance on troubleshooting and best practices. Responsibilities include diagnosing bugs, improving documentation, and contributing to process enhancements. The role requires strong communication skills and the ability to work independently in a dynamic environment.

The Sr. Principal Contract Administrator supports proposal preparation, contract negotiation, and administration for the B-2 Program while ensuring compliance with contractual obligations and legal requirements. Responsibilities include monitoring contracts, developing solutions for contractual issues, and managing written communications for assigned contracts.