Top Senior Level Customer Success Jobs in Buffalo, NY

As a Senior Technical Support Representative, you will provide multi-channel support, troubleshoot technical issues, and maintain customer satisfaction while collaborating with internal teams in a 24/7 support environment.

The Solution Consultant - Business Value engages with customers to align Benchling's solutions with their business needs, emphasizing value delivery and customer engagement. Responsibilities include assessing customer needs, developing methodologies for value quantification, leading cross-functional teams, and providing thought leadership on industry trends. The role requires a strong executive presence and the ability to guide customer interactions effectively.

In this role, you will champion Samsara's principles, hire and lead an inclusive team, and improve customer success as the company scales globally.

Manage the order-to-cash process for enterprise customers, ensuring accurate invoicing and timely payments. Collaborate cross-functionally to resolve billing discrepancies and champion process optimizations.

As a Senior Solutions Engineer, you will work with customers to design and demonstrate Webflow solutions, guiding them through evaluations and ensuring successful implementations. You'll collaborate with sales and product teams, support customer needs, and influence product direction through customer feedback.

Lead the travel service team at Velocity Black, driving sales and service targets. Collaborate across departments, analyze performance metrics, and manage member escalations while ensuring an exceptional travel experience for clients.

Seeking an ITIL certified instructor for virtual and in-person training, responsible for course development, student management, and technology research.

The Revenue Training Manager will enhance the Partnerships Sales team's performance by developing and delivering onboarding and upskilling programs. This role requires expertise in sales enablement and instructional design, aiming to improve sales results and shorten deal cycles.

The Senior Technical Support Engineer will resolve complex technical issues, mentor engineers, and collaborate across teams to enhance customer support and product improvements.

The Senior Implementation Consultant delivers solutions within Workiva products, interfaces with customers to achieve outcomes, and mentors peers. Requires extensive experience in service delivery roles, particularly finance or related fields, and bilingual proficiency in Portuguese.

The Senior Privacy & Compliance Manager manages enterprise-wide privacy and compliance programs, ensuring alignment with regulations and driving compliance excellence.