Top Customer Success Jobs in Birmingham, AL
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
The Unemployment Claims Appeals Specialist will assist in resolving vendor inquiries, prepare cases for unemployment hearings, collect and remit customer data to state agencies, and support the Customer Success team with inquiries. Responsibilities also include identifying trends related to unemployment claims and building internal resources.
Alma is dedicated to simplifying access to affordable mental health care by providing therapists with tools to manage and grow their practices. They have a network of over 20,000 therapists across all states, fostering a system where therapists can thrive and patients can easily find care.
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The Senior Training Specialist, Operations at OppFi is responsible for leveraging learning and development best practices to create impactful training experiences. This involves engaging stakeholders, designing and implementing training programs, facilitating discussions, and identifying improvement areas for existing initiatives.
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The Regulatory Specialist will ensure all pet food/supplement products comply with regulations, reviewing ingredients, claims, and labels, maintaining registrations, auditing contract manufacturers, and advising on regulatory requirements, while also supporting international compliance as necessary.
The Manager of Customer Success will lead inbound and patient teams, ensuring excellent customer experience for oncology providers and their patients. The role involves team management, performance metrics tracking, collaboration with other teams for improvements, and maintaining strong client relationships using a data-driven approach.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
The Triage Specialist will provide technical support to clients, manage ticket queues, assist with privacy and identity theft issues, and collaborate with internal teams. This entry-level role offers potential for growth into cybersecurity or client success positions, requiring strong communication and multitasking skills to ensure client satisfaction.
The Customer Success Manager will drive partnerships with clients, ensuring product and service needs are met. Responsibilities include mastering specific areas of the Symbotic System (Inventory, Auto Inbound, etc.) and establishing performance metrics, all while fostering strong customer relationships through consultative engagement.
The Customer Success Manager at Evolv is responsible for building strong relationships with customers, ensuring they derive maximum value from products and services. Key responsibilities include managing customer onboarding, developing engagement strategies, conducting performance reviews, and representing customer feedback to improve products and services.
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