Top Senior Operations Manager Jobs in Baltimore, MD

Owns high-impact business operations and strategic initiatives across customer delivery, commercial operations, business systems, talent strategy, and growth areas. Builds scalable processes, tools, and AI-enabled workflows; improves delivery and cost structures; partners with executives and cross-functional teams; develops hiring strategies for specialized talent; and leads special projects in a fast-growing defense technology company.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Own the marketing operations layer of Fingerprint’s revenue engine. Responsibilities include HubSpot administration, Salesforce campaign operations, ABM audience building, event and webinar lead management, nurture programs, marketing-to-Salesforce synchronization, tracking and conversion APIs, UTM governance, attribution reporting, enrichment, and scalable workflow documentation. The role is a senior individual contributor requiring hands-on B2B SaaS marketing operations experience and strong expertise in marketing automation, data quality, and revenue attribution.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Leads high-impact business operations initiatives, builds scalable processes and systems, analyzes complex data, partners with Product, Data, and Operations leaders, manages cross-functional execution, mentors team members, and builds a growing operations team to deliver measurable business results.

Partners with sales leadership to drive revenue operations across forecasting, pipeline management, scorecards, annual planning, GTM modeling, resource allocation, and strategic analysis. The role develops work plans, synthesizes findings, communicates recommendations, and supports cross-functional growth initiatives across Sales, Marketing, HR, and Finance. It requires strong process management, CRM experience, advanced Excel and PowerPoint skills, executive presentation ability, and comfort working autonomously amid ambiguity.

Own Hologram’s revenue operations function, including Salesforce administration, GTM systems, CRM-billing-finance integrations, deal desk processes, commissions, renewals automation, lead routing, and self-serve reporting. Partner with Sales, Marketing, Finance, and Engineering to improve quoting, contracting, billing accuracy, pipeline visibility, and renewals. Build the RevOps roadmap and use automation and AI agents to create scalable operational processes.

Owns Airbnb Luxe’s end-to-end new listing onboarding operations, including acquisition strategy, pipeline health, process improvement, tooling, budgets, vendors, metrics, and cross-functional programs. The role partners with Sales, Product, and technical teams, diagnoses performance gaps, develops durable operational systems, and represents the team in leadership settings. Candidates need extensive operations or program management experience, strong analytics capabilities, hands-on Salesforce expertise, and experience managing funnels, vendors, and budgets in high-growth environments.

Build and lead the company’s Revenue Operations function from the ground up. Own HubSpot, revenue data architecture, lifecycle processes, dashboards, forecasting, pipeline management, and GTM tooling. Partner across Sales, Talent, Partnerships, Finance, and Leadership to standardize processes, improve revenue visibility, support planning and compensation, and establish a scalable RevOps roadmap.

Lead SMB revenue operations strategy and execution, manage and coach a team of analysts, prioritize and deliver cross-functional GTM projects, optimize processes and systems, and rapidly resolve operational issues to enable scalable revenue growth.

Leads operational standards, SOPs, process documentation, change management, and readiness activities across markets. Partners with IT, Legal, Compliance, Training, and Operations teams to implement system and process changes, maintain governance, support testing and workflow design, and drive consistent adoption. Uses audits, operational data, feedback, and performance metrics to identify improvements, monitor adherence, and support corrective actions.

Owns healthcare and telehealth operations across clinical, provider, pharmacy, fulfillment, customer support, and technology partners. Responsibilities include managing workflows and SLAs, resolving complex patient and partner issues, developing SOPs and playbooks, preparing launches, monitoring operational metrics, and building scalable processes in an ambiguous, regulated environment.

Lead Expansion Revenue Operations by designing scalable sales processes, lead scoring, routing frameworks, funnel analytics, and AI-driven workflows. Partner with Sales, Finance, Product, and executive stakeholders to improve go-to-market decisions. Present insights to senior leaders, monitor production systems, and hire, coach, and develop a high-performing team.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Provides help desk support for Content and Event Warehouses by resolving end-user tickets, escalating issues to developers, reviewing system logs, responding to feature and performance requests, and educating users and help desk teams. Requires five or more years of relevant experience, strong customer service and organizational skills, JIRA and Confluence experience, and an active TS/SCI clearance with polygraph.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Designs and improves the legal department’s operating model, including intake, triage, marketing review, contract management, knowledge management, and e-billing. Leads legal technology selection and implementation, develops playbooks and self-service resources, builds performance dashboards, supports budgeting and strategic planning, and coordinates cross-functional initiatives with Finance, IT, Marketing, executives, vendors, and outside counsel.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.