This opening is for an Operations Manager I to provide customer solutions Help Desk support for the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to Developers. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.
#MDFSP
QualificationsBasic Qualifications:
Active TS/SCI security clearance with polygraph is required
A bachelor’s degree in a technical field is highly desired which will be considered equivalent to two (2) years of experience. A master’s degree in a technical field will be considered equivalent to four (4) years of experience. NOTE: A degree in Computer Science, Mathematics, Information Systems, Engineering, or similar degree will be considered as a technical field.
Strong Customer Service skills
Strong organization skills
Experience with JIRA ticketing system and Confluence
Five (5) years or more of relevant experience with these tasks
Benefits:
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.
Peraton OverviewPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Skills Required
- Active TS/SCI security clearance with polygraph
- Five or more years of relevant experience
- Strong customer service skills
- Strong organizational skills
- Experience with JIRA ticketing system
- Experience with Confluence
- Bachelor's degree in a technical field, or equivalent experience
- Master's degree in a technical field
Peraton Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Peraton and has not been reviewed or approved by Peraton.
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Healthcare Strength — Healthcare offerings are described as broad, including medical, dental, vision, mental health support, and specialty programs like virtual physical therapy and surgical/cancer care navigation. Medical coverage is also characterized as a standout part of the overall package in terms of perceived quality.
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Retirement Support — Retirement support includes a 401(k) with employer matching and is repeatedly positioned as a strong component of total rewards. The 401(k) benefit is frequently singled out as one of the most valued parts of the package.
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Leave & Time Off Breadth — Time-off benefits are positioned as robust, including PTO, holidays, paid sick days, and floating holidays, with some roles offering notably generous accrual. Leave breadth is reinforced by related programs such as short/long-term disability and bereavement leave.
Peraton Insights
What We Do
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Why Work With Us
We are fearlessly solving the world’s most complex challenges to keep people safe and secure. You can be a part of protecting and promoting that freedom around the world.
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