Top Customer Success Jobs in Tampa, FL

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Own post-sale customer relationships, onboarding, implementation, success planning, account health, retention, and expansion. Lead business reviews, demonstrate ROI, advocate for customers, collaborate with Sales, Product, and Support, and track adoption, usage, retention, satisfaction, and expansion metrics. The role requires strong stakeholder management, communication, organization, and experience with CRM or customer success tools.

Provides post-sales technical expertise for Sigma customers, advising on analytics implementation, performance, security, embedded analytics, APIs, data warehouses, and ETL. Designs and develops tailored business intelligence solutions, troubleshoots deployed systems, documents implementations, captures product feedback, identifies account-growth opportunities, and collaborates with Product and Engineering teams. The role requires extensive customer-facing business intelligence experience and up to 50% travel.

Own customers’ technical journey from proof of concept through deployment, adoption, renewal, and expansion. Lead pilots, migrations, onboarding, architecture guidance, business reviews, escalations, and customer health initiatives. Partner with sales, support, engineering, and product while creating repeatable playbooks. The role requires strong observability experience and technical credibility with platform engineers, SREs, and DevOps leaders, plus clear communication, organization, emotional intelligence, and commercial curiosity.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

Support post-sale client relationships for restaurant, CPG, and retail brands. Assist with onboarding, client communications, usage monitoring, reporting, business review preparation, and first-line product support. Escalate complex issues and collaborate with Product, Delivery, and Technical Operations to resolve client needs. The role is an entry point into customer success, supporting senior CSMs while building expertise in retail media, data, and Bridg’s platform.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Manage and develop a team of Customer Success Managers, improve retention and expansion, analyze customer health data, mitigate churn, optimize workflows, and present performance insights to leadership. The role oversees resource allocation, capacity planning, playbooks, training, renewals, upsells, and cross-functional customer success initiatives for high-value accounts.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives, Product, Professional Services, Sales, Success, and partners to design solutions, coordinate delivery, resolve escalations, and drive measurable adoption, retention, and revenue outcomes. Advise on responsible AI, data governance, compliance, and operational excellence while using analytics to identify risks and optimize customer success.

Manage enterprise SaaS customer relationships throughout the lifecycle, driving product adoption, business value, renewals, and expansion. Conduct strategic business reviews, coordinate with cross-functional teams, gather and advocate for customer feedback, and serve as a product expert. The role also involves optimizing Customer Success processes, managing milestones, and maintaining revenue retention or expansion targets.

Lead and scale a payer-focused customer success organization for an AI healthcare platform. Build teams, processes, KPIs, onboarding playbooks, and executive customer relationships while driving retention, expansion, adoption, and measurable payer outcomes. Partner cross-functionally with Product, Engineering, Clinical, Sales, and Talent Acquisition; manage escalations; translate payer feedback into product strategy; and support health plan initiatives involving utilization management, care management, quality, claims, compliance, and value-based care.

Manage a portfolio of strategic global SaaS clients, serving as a trusted advisor to drive product adoption, measurable outcomes, renewals, and account growth. Develop customer success plans, conduct executive business reviews, monitor account health, mitigate churn, and identify expansion opportunities. Collaborate cross-functionally to influence product improvements, support change management, and optimize onboarding through renewal. Requires strong boutique fitness industry knowledge, executive communication skills, CRM proficiency, and experience managing enterprise accounts.

Onboard, train, and support professional soccer clubs using Catapult’s integrated video, GPS, tactical data, and collaboration platforms. The role manages account health, retention, product adoption, expansion opportunities, client transitions, workshops, and match-day support. It requires strong soccer analysis expertise, consultative communication, public speaking, commercial awareness, and extensive travel across North America. The specialist will also represent Catapult at industry events and provide customer feedback to influence the product roadmap.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Supports B2B customers expanding internationally by managing service reviews, responding to queries, coordinating escalations, recording meeting outcomes, maintaining customer reports and Salesforce data, reviewing invoices, and identifying process improvements. Builds relationships with customers, partners, and internal teams while ensuring accurate, timely service delivery.