Top Operations Jobs in Rochester, NY

Lead revenue operations for sales, account management, and customer success by owning processes, metrics, and ad-hoc analysis. Optimize tools (Salesforce, Outreach, HubSpot), integrate people/process/systems strategies, escalate and resolve revenue issues, and provide data-driven insights to support growth and executive decision-making.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

This role enhances project management across technology teams, ensuring effective coordination and delivery of initiatives related to Product & Pricing and Quote-to-Cash processes.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead and scale a Revenue Operations organization for Babylist Media, building systems, processes, and a team to manage ad operations, inventory, pricing, forecasting, commission planning, and revenue recognition. Own ad-server transition (Koddi), deal desk, forecasting, reporting, and cross-functional documentation to maximize yield and streamline GTM operations.

Plan, coordinate, and execute college events from logistics and budgeting to vendor relations. Promote events via university communications, track engagement metrics, liaise between students, faculty, and stakeholders, and support recruitment, orientation, alumni, and commencement activities.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Support and optimize business systems (Salesforce, NetSuite, HubSpot) and integrations, build and maintain dashboards and reports, lead data quality initiatives, troubleshoot system issues, enable employees through documentation and training, and identify automation and process improvements leveraging AI and integration tools.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.

The Principal, Strategic Operations leads the design and execution of Digible's operating systems, driving strategy adoption across the organization through planning and prioritization. They facilitate decision-making among senior leadership and ensure accountability for strategic initiatives, fostering organizational change and aligning operational efforts with business outcomes.

The ADC Operations Manager oversees daily operations of donation centers, ensuring efficient processing, staff management, compliance, and donor experience enhancement, while supporting donation initiatives.

Act as primary contact for enterprise lease customers and dealers, manage end-to-end vehicle sales operations from appraisal to collection, coordinate inspections and logistics, handle damage and post-sale queries, maintain systems and trackers, support dealer renegotiations, and meet quality, productivity and customer experience targets.

Provide administrative support for operations including cash handling, deposits, mail screening, data entry, onboarding, basic dispatch/will-call coverage, supply and facility upkeep, occasional bank/site visits, and event support. Follow procedures independently, maintain records, assist with inventory/ECOMM needs, and adhere to safety and company policies.

Support divisional leadership with administrative and operational tasks: maintain records, prepare reports and budgets, coordinate meetings and travel, improve workflows and SOPs, collaborate cross-functionally, proofread communications, and assist project teams to ensure efficient division operations.

Provide administrative and operational support to the Transportation Division leadership: manage files and financial documentation, schedule meetings and travel, process invoices, prepare and proofread documents, coordinate events and cross-department collaboration, and improve administrative processes to ensure efficient divisional operations.

Lead high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities, research new markets and products, drive projects from planning through execution, identify operational problems and implement practical solutions, and deliver measurable business outcomes while managing stakeholders and multiple priorities in a fast-paced environment.

Lead and scale revenue systems, processes, and tooling (HubSpot-centric) to support Sales, Marketing, and Customer Growth. Manage GTM reporting, forecasting, data governance, lead/account routing, territory design, compensation tooling, and post-sale operations. Implement automation and AI-enabled tools to improve prospecting, prioritization, and rep productivity while partnering with revenue leaders and cross-functional teams.

Drive high-priority cross-functional initiatives across engineering, product, hiring, operations, and business development. Lead projects end-to-end, build teams and processes, research new markets and products, identify operational problems, implement solutions, and deliver measurable business outcomes.

Drive high-priority cross-functional initiatives, lead projects from planning to execution, build teams and processes, research new markets and products, identify operational improvements, and deliver measurable business outcomes in a fast-moving environment.

Lead and scale B2C Product Operations covering Help Center, Customer Support, and Marketing Ops. Build teams, systems, SLAs, staffing models, tooling integrations, KPIs, and processes to support 10M+ users. Drive marketing automation, CRM reliability, help center taxonomy, deflection strategies, analytics, and cross-functional programs with Product, Engineering, and Analytics to improve retention, growth, and operational stability.

Lead and manage external contract adjusters for desk and catastrophe property claims. Oversee day-to-day performance, staffing, capacity modeling, file audits, escalations, and metric tracking (turnaround, CSAT, quality). Partner with property leadership to align contractor workflows with internal processes and evolving AI tools.

Drive sales efficiency through data analysis, KPI tracking, forecasting, and sales tool/process optimization. Build dashboards, model forecasts, support deal desk, and work cross-functionally to remove friction and scale sales operations.

As a Support Specialist, you will ensure technical delivery and operational resilience across digital platforms, support user testing, and leverage AI tools for efficiency.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.