Top Senior Customer Success Jobs in Richmond, VA

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Technical Customer Success Manager ensures the success of strategic customers by managing relationships, driving retention, and shaping customer success strategies. Responsibilities include onboarding, risk mitigation, and championing customer needs while leveraging technical expertise in DevOps and cloud infrastructure.

Manage post-sale customer relationships, drive product adoption, ensure customer satisfaction, and handle escalations for public sector clients.

The Director, Client Success manages client relationships and project delivery, ensuring customer satisfaction and financial results while leading team members in achieving service excellence and operational efficiency.

The Sr Customer Success Manager - OEM partners with Sales and OEM/ISV customers to drive success with CDK solutions, focusing on defining KPIs and strategic roadmaps, maintaining relationships, and providing product expertise.

As a Strategic Customer Success Manager, you will manage enterprise client accounts, enhance customer satisfaction, retention, and product adoption while collaborating with cross-functional teams.

The Customer Success Manager will manage relationships with sports and entertainment venues, ensuring successful deployment and ongoing support for kiosk operations, while proactively monitoring account health and readiness for events.

The Senior Manager, Customer Success will lead a global team driving product adoption, customer value, and retention through scalable processes and cross-functional partnerships.

Support Emiri client deployments by identifying issues, coaching teams, managing communication, and driving continuous improvement in operations and user experience.

The Customer Success Manager will drive customer satisfaction by building relationships, leading onboarding, and ensuring platform adoption while providing actionable insights and support post-launch.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Senior Customer Success Engineer will guide Enterprise customers in adopting Rasa solutions, providing technical support and optimizing AI assistants while gathering user insights for product development.

The Senior Customer Success Manager will manage strategic customer accounts, driving retention, upsells, and product adoption while collaborating with internal teams to enhance customer success operations.

Lead a team of Customer Success Executives to manage enterprise health system accounts, drive impactful solutions, and ensure client success metrics are met.

The Customer Success Executive will implement and scale AI solutions in healthcare, ensuring strong adoption by nursing and clinical teams while managing client relationships and project execution.

The Director of Customer Success will lead a team to drive customer adoption, retention, and revenue growth, ensuring effective management of both customer relationships and operational processes.

Lead end-to-end enterprise deployments of Workera's AI-powered platform, drive adoption and measurable ROI, advise executives on skills-driven workforce transformation, co-create assessments, translate skills data into executive-ready insights, and develop scalable AI-enabled Customer Success playbooks.

The Customer Success Manager will manage enterprise customer portfolios, focusing on onboarding, driving product adoption, and ensuring renewals and expansion through strong relationship building and measurable outcomes.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

The Senior Manager, Customer Success Management will lead a team, develop customer strategies, drive engagement, improve retention, and optimize processes within the Commercial and Digital segments.

Lead customer success for revenue cycle management (RCM) across MSK/provider partners: onboard customers, manage third-party billing vendors, diagnose and remediate revenue leakage, guide front- and back-end RCM operations, produce monthly performance reports, translate RCM data into executive insights, and inform product through customer feedback.

The Vice President of Customer Success will lead the client success organization, focusing on retention, growth, and measurable outcomes through strategic execution and team development.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

The Sr. Customer Success Manager at F5 enhances customer engagement, drives product adoption, and guides clients in maximizing their investment in F5 solutions, while collaborating cross-functionally within the organization.