Top Remote Jobs in Santa Cruz, CA

Support the Customer Support Manager by leading and coaching support reps, handling escalations, monitoring KPIs, managing ticket queues, training new hires, driving process improvements, collaborating cross-functionally, and supporting retention-focused customer service for a telecommunications provider.

Lead design and development of multi-tenant backend services and APIs for a space communications platform on AWS. Build scalable, secure services with automation, testing, and mentorship of junior engineers; interact with customers and partners and support operations for US government satellites.

Build and lead development of core backend platform services for a space communications ground system. Design and implement multi-tenant cloud-native APIs and services with automation and security, own features end-to-end, mentor junior engineers, and collaborate across teams to support US government satellite operations.

Sell Advarra products and services to assigned accounts from prospecting through contract signature. Build and maintain pipeline in CRM, deliver virtual demos, close deals, collaborate with legal/contracts and internal sales/marketing teams, forecast sales, and provide exceptional customer service to meet revenue and booking targets.

Lead financial performance, retention, and growth for assigned enterprise accounts. Build executive relationships, drive expansion and stabilization strategies, run QBRs/ABRs, coordinate cross-functional delivery, monitor performance, mitigate risks, and maintain account records in Salesforce to ensure operational excellence and client satisfaction.

Lead and execute PR, internal and external communications across brands. Manage PR agency, create content (press releases, executive comms, sales enablement), oversee projects, align messaging with leadership, and measure communications effectiveness.

Lead the Americas Customer Success organization, managing Team Leads/Managers to drive retention, expansion, product adoption, and customer value. Ensure proactive adoption, success-plan execution, executive engagement, and close partnership with Sales, Technical Delivery, Product, and Support. Build leadership bench, coach on cybersecurity adoption and executive storytelling, and influence renewal and expansion outcomes.

Lead end-to-end, enterprise AI-enabled implementations: design scalable frameworks, manage ERP integrations and data ingestion, drive go-live execution, mitigate risks, track KPIs, mentor junior consultants, and standardize delivery.

Produce timely federal, state, and local policy analysis and written deliverables for client portfolios. Use FiscalNote tools and data, apply feedback, manage multiple deadlines, support client meetings, and relay product feedback to internal teams while adopting AI-assisted workflows to improve efficiency and quality.

Build and scale the enterprise sales organization: define sales architecture, hire and lead founding sales team, own enterprise ARR growth, close initial six- and seven-figure deals, establish land-and-expand motions, manage channel/partner strategy, navigate enterprise security/procurement, and align sales with product and engineering.

Design, build, and lead a scalable, configuration-driven data integration platform. Improve performance, automate monitoring and deployments, provide escalated support, and collaborate across product and engineering to deliver reliable, secure data integrations.

Build and lead PDQ's partner revenue function: recruit and manage partner managers, expand reseller network, architect channel program (tiers, incentives, enablement), drive partner-sourced pipeline and ARR, and align cross-functionally while reporting channel performance to senior leadership.

Lead PDQ's marketing organization and strategy to drive product-led growth and mid-market expansion. Own positioning, messaging, AI storytelling, metrics like CAC payback and marketing-driven ARR, team leadership, cross-functional alignment with product and sales, and execution of demand-generation and PLG funnel initiatives to translate product momentum into revenue.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.