Top Remote Jobs in Rochester, NY

Own strategic, channel, and reseller partner relationships; source and sign new partners; build enablement programs; coordinate cross-functional partner projects; monitor risks, performance, and pipeline contribution; activate partners with Marketing; and develop repeatable partnership processes and playbooks.

Provides first-line customer support through approximately 80 daily calls, chats, and emails; accurately processes orders in SAP; resolves billing, payment, returns, and account issues; supports online platforms and marketing programs; educates customers on products and services; uses upselling techniques; documents interactions; and collaborates with internal teams while meeting service and compliance standards.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, and veterinary information systems. Troubleshoots configuration, integration, product performance, applications, hardware, software, and network issues for customers, field representatives, distributors, and veterinary practices. Documents support cases, manages returns and replacement orders, develops fault-isolation processes, delivers training, handles escalations, and collaborates with product, engineering, quality, repair, sales, and customer service teams.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Owns technical strategy and customer alignment across aerospace and defense product segments. Responsibilities include maintaining Segment Requirements Documents, leading customer engagements, demonstrations, proof-of-concept designs and testing, identifying engineering capability gaps, developing technical presentations, and supporting high-value proposals. The role translates market needs into technical requirements and shapes segment positioning for composite 3D-printed aerospace applications.

Lead full-cycle recruiting across multiple companies and functions, partnering with hiring managers to define roles, source and assess candidates, build talent pipelines, prepare and negotiate offers, and promote internal mobility. Own employer branding, recruitment events, interview standards, hiring-manager training, recruiting metrics, compliance, and ATS data quality.

Supports the launch and daily operations of college campus and Ambassador programs. Coordinates campus events, debates, tabling activities, speakers, travel, filming logistics, vendors, webinars, and university permissions. Communicates with student leaders and Ambassadors, maintains records, tracks participation, assists with reporting, and develops educational resources. The role also supports content production, social media collaboration, outreach, and administrative project management.

Leads Skydio’s Community Safety sales organization across Mid-City and Small Cities segments. Oversees recruiting, manager development, retention, quota and territory architecture, forecasting, capacity planning, segment handoffs, and executive partner relationships. Represents the business to company leadership, manages distinct sales motions, develops AI-enabled sales workflows, and drives growth selling autonomous drone technology to public-sector safety agencies. Requires substantial sales leadership, SLED experience, partner strategy, hiring expertise, and at least 50% travel.

Leads a national sales team serving State Departments of Corrections and state-funded Port Authorities. Responsibilities include recruiting, coaching, retaining quota-carrying sellers, managing territory and quota strategy, improving pipeline and forecast discipline, supporting competitive pursuits, partnering with channel teams, and representing customer insights to Marketing and Product. The role requires public-sector sales expertise, corrections market knowledge, channel fluency, AI tool adoption, executive presence, and at least 50% travel.

Lead a regional team selling autonomous drones and AI solutions to major public safety agencies. Recruit, coach, and retain quota-carrying sellers; own regional pipeline, forecasting, territory, quota, channel strategy, and team attainment. Support competitive pursuits, executive customer engagements, and public-sector procurement cycles. Build MEDDPICC rigor, AI-enabled sales workflows, and strong relationships across channel, marketing, product, government relations, and mission success teams.

Provides enterprise leadership across underwriting support, premium audit, and billing. Owns operating strategy, workforce and capacity planning, expense management, operational controls, premium integrity, compliance, service quality, and enterprise transformation. Leads geographically dispersed and offshore teams, develops leadership and succession strategies, drives continuous improvement, resolves escalations, and advises executives on operational and financial performance.

Lead MagicSchool’s paid and organic acquisition strategy for B2C teachers and B2B schools and districts. Manage multi-million-dollar budgets across search, social, display, website conversion, lifecycle, and email marketing. Oversee agencies, contractors, web developers, reporting, campaign optimization, and a small team while partnering with Sales, Product, and Customer Success to drive signups, adoption, leads, pipeline, activation, and retention.