Top Remote Jobs in Rochester, NY

Handle inbound calls to deescalate and retain clients enrolled in financial hardship programs. Educate clients on program benefits, assess financial situations, record interactions in CRM, negotiate solutions, meet retention targets, and provide empathetic customer service.

Handle inbound calls to retain clients enrolled in Beyond Finance hardship programs by educating, empathizing, deescalating, assessing financial situations, using the CRM to document interactions, offering customized solutions, and meeting retention targets while delivering best-in-class customer service.

Build developer-facing security services and tools, partner with engineering teams through the SSDLC to threat model and review code, and contribute to security automation (static analysis, vulnerability management, asset inventory) to help Cedar scale secure patient-facing products.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead design, build, and deploy scalable, reliable Java-based microservices in a cloud-native, event-driven AWS environment. Own backend feature design, code quality, automated testing, and FedRAMP release processes. Mentor engineers, participate in on-call/TechOps, integrate AI tools into development, and drive architecture, observability, and cross-team initiatives.

Lead a remote Vulnerability Management team to manage the full vulnerability lifecycle: discovery, triage, risk-based prioritization, remediation oversight, automation, and reporting. Partner with IT, DevOps, Security Engineering, and business units to enforce SLAs, drive threat-informed risk reduction, and deliver KPIs and dashboards for stakeholders.

Own and evolve the Subscriptions and Payments backend: design APIs, integrate providers, improve reliability and scalability, lead architecture and code reviews, collaborate cross-functionally, and participate in on-call rotations.

Lead multi-year product strategy for non-human identity and access across MongoDB Atlas, core database, and developer platforms. Drive workload identity federation, programmatic access, AI agent authorization, and developer-first access management. Partner with engineering, UX, and GTM to validate enterprise requirements, prioritize initiatives, and measure adoption. Represent MongoDB externally and mentor PMs to elevate product quality.

Detect, contain, and remediate security incidents across Windows, macOS, and Linux. Perform malware and forensic analysis, network log review, and develop detection/remediation processes. Produce customer-facing reports and thought leadership content. Work rotating 4x10 shifts on a hybrid schedule and contribute to process improvement and incident response best practices.

Design, build, and support high-throughput, low-latency LLM inference and data pipelines; collaborate with data scientists to post-train and evaluate models; implement scalable, production-ready systems with strong testing, monitoring, and performance focus; mentor engineers and iterate on architecture, reliability, and user-facing AI applications.

Support finance transformation initiatives by maintaining project artifacts, providing status updates, performing analysis, creating presentation materials, developing data-driven insights, and aligning stakeholders across the Finance Transformation portfolio.

Lead enterprise sales and strategic account management to grow adoption of Scratch Checkout and new initiatives. Own full sales cycle, deepen adoption across large Scratch Pay partners, manage executive relationships, run ROI-driven business reviews, commercialize new products (e.g., Rebates), and coordinate cross-functional implementations and go-to-market activities.

Design, prototype, and productionize generative AI features and agentic workflows. Build Python services, TypeScript/React UIs, data pipelines, evaluation and instrumentation, and safeguards. Partner with product and stakeholders to measure impact, ensure reliability, and mentor engineers.

The Senior Search Engineer will focus on improving the search system for Vannevar's product, collaborating with engineers to leverage full-text search and emerging technologies, and enhancing user experience by improving search latency and relevance.