Client Success Manager

Posted 4 Days Ago
Hiring Remotely in United States
Remote
Mid level
Marketing Tech • Software
The Role
Manage key client accounts and nurture leads while selling and renewing high-ticket service packages. Ensure client satisfaction through clear communication and trust-based relationships.
Summary Generated by Built In

We’re looking for a confident, relationship-driven operator who can manage key client accounts, nurture warm leads, and take ownership of selling and renewing high-ticket monthly packages. You should be comfortable presenting to clients, communicating clearly, and acting as a trusted partner who ensures both client satisfaction and strong retention.

This role is ideal for someone with:

  • Experience working in creative or content creation agencies
  • Experience in organic marketing or influencer marketing
  • A strong background in sales, especially high-ticket service packages

This is a remote role requiring reliable internet access and communication tools.

Key Responsibilities

Client Management

  • Serve as the primary point of contact for assigned clients
  • Build long-term, trust-based relationships
  • Ensure satisfaction, smooth workflows, and consistent communication

Sales Ownership

  • Confidently sell and renew high-ticket monthly service packages
  • Conduct sales calls with integrity and clear communication
  • Manage renewals and maintain strong retention metrics

Lead Nurturing & Onboarding

  • Support warm inbound leads and guide them through the pipeline
  • Coordinate onboarding steps for new clients
  • Ensure a streamlined client journey from first call to ongoing delivery

Client Retention & Upsell

  • Identify opportunities for upsells or contract extensions
  • Help clients understand new initiatives, added value, or expanded packages

Presentations & Reporting

  • Lead client calls and presentations
  • Deliver clear reports, insights, and performance summaries
  • Provide recommendations that support client goals

Requirements
  • Experience in creative/content agencies or organic/influencer marketing environments
  • Experience in organic/influencer marketing environments
  • Proven ability to sell and renew high-ticket monthly packages
  • Strong communication, problem-solving, and organisational skills
  • Experience working with high-value or discerning clients
  • Passion for client success, marketing strategy, and achieving results
  • Fluent in English
  • Equivalent experience

Benefits
  • Training and development to grow into a high-level operator
  • Competitive base salary with performance-driven bonuses
  • Work alongside organic marketing, influencer strategy, and consumer app brands
  • Supportive, fast-moving team focused on results and innovation

Top Skills

Communication Tools
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The Company
HQ: England
20 Employees
Year Founded: 2023

What We Do

Helping consumer apps & tech companies grow their users with strategic UGC marketing on TikTok.

https://schedule.growwithplutus.com/

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