Top Remote Jobs in Hampton, VA

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Lead product strategy, roadmap, and delivery for Falcon Complete’s internal MDR tooling, including AI-powered investigation and triage, ticketing, case management, and analyst workbench systems. Partner with security operations, analysts, engineering, and data science teams to translate workflows into product requirements, prioritize automation, improve analyst productivity and response times, define success metrics, and enhance customer outcomes.

Conduct sophisticated threat hunting, dark web monitoring, and customer-specific cyber threat intelligence operations. Serve as a trusted customer advisor, research targeted threats, validate security controls using MITRE ATT&CK, prepare intelligence reports, and deliver briefings to stakeholders ranging from SOC analysts to CISOs. Collaborate across teams to develop solutions, respond to customer requests, and improve threat hunting services.

Provides proactive technical account management for public-sector cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalation management, knowledge-base development, customer advocacy, renewal-risk mitigation, and identifying account expansion opportunities. The role requires strong customer service, communication, technical troubleshooting, security knowledge, AI technology experience, and travel of up to 25%.

Supports sales teams and broker partners through prospecting, quoting, proposals, enrollments, renewals, RFPs, licensing, and producer appointments. Maintains pipeline and process tracking, coordinates with internal teams and third-party administrators, responds to product inquiries, supports broker training, and manages Salesforce records. The remote role may require occasional travel of less than 10% for open enrollment meetings.

Build and operate secure AI platforms, agent workflows, and reusable automation patterns. Embed security into SDLC and PDLC through threat modeling, scanning, secrets detection, supply-chain controls, and automated reviews. Develop AWS identity, network, access, and infrastructure guardrails, including zero-trust and privileged-access automation. Own production services, monitoring, incident response, and on-call support while partnering with teams across the company to enable secure self-service workflows.

Leads Pluralsight’s enterprise-wide information security strategy across corporate and product environments. Oversees security architecture, regulatory compliance, policies, third-party audits, business continuity, disaster recovery, and security reporting. Builds operational rigor, monitors program effectiveness, translates regulations into practical controls, and communicates with executives, auditors, regulators, and technical teams. The role requires extensive information security leadership, deep knowledge of security technologies and regulations, and strong organizational communication skills.

Monitor, triage, investigate, and respond to cybersecurity alerts and intrusions. Analyze EDR telemetry, logs, forensic artifacts, malware, and Microsoft 365 activity; determine root causes and recommend remediation. Support threat-related escalations, contribute to detection engineering and tuning, and collaborate across teams. The role requires familiarity with endpoint attack surfaces, threat actor techniques, Windows and domain administration, networking, web security, and basic malware analysis.

Lead enterprise automation and agentic AI initiatives, owning the automation and integration stack and Center of Excellence. Build secure, reusable workflows and integration frameworks using platforms such as Zapier, Claude, and Glean. Establish governance, standards, documentation, and prioritization practices while partnering with IT, innovation teams, engineers, business stakeholders, and executives. Identify operational inefficiencies, develop automation roadmaps, and deliver scalable systems with secure data handling, access controls, human oversight, and measurable business impact.

Leads global software procurement strategy, category management, supplier negotiations, renewals, sourcing initiatives, compliance, and cost optimization. Manages procurement analysts, builds stakeholder partnerships across Finance, Legal, IT, Security, and business teams, and develops software spend insights, sourcing pipelines, and supplier performance programs. Requires strong project management, communication, negotiation, analytical, and people leadership skills while collaborating with global teams across time zones.

Build and scale full-stack software for employer and Employee Assistance Program products, including employer portals, patient and provider workflows, eligibility, authorization, and billing. Lead technical projects, design secure distributed systems, mentor engineers, contribute to engineering culture, and use modern technologies and AI-assisted development tools. Collaborate cross-functionally to expand access to mental healthcare.

Develop and mature an enterprise insider threat program by identifying critical assets, mapping identities and access, analyzing behavioral and technical signals, supporting investigations, and improving detection capabilities. The consultant partners with cybersecurity, HR, Legal, Privacy, and business stakeholders to assess insider risk, define protection requirements, tune security tooling, develop monitoring strategies, and produce defensible analysis and executive reporting.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.