At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Reinstatement Clerk? Globe Life is looking for a Reinstatement Clerk to join the team!
In this role, you will support policy reinstatement initiatives for Liberty National, a Globe Life subsidiary, by reviewing eligibility, processing transactions, and tracking work through completion. You will also provide clerical support for the Customer Retention Department and collaborate with Back Office Clerks, Analysts, and department management. This position is a strong fit for someone who enjoys detailed processing work, navigating multiple systems, and following through to ensure tasks are completed accurately and on time.
This is a remote / work-from-home position.
What You Will Do:
- Use multiple systems to determine reinstatement eligibility and process transactions and agent bonuses.
- Complete assigned processes, track their status, and follow up to confirm transactions are processed successfully.
- Provide management with weekly status reports and communicate task progress and concerns.
- Support reinstatement initiatives and other Customer Retention clerical activities in collaboration with Back Office Clerks, Analysts, and department management.
- Complete ad hoc tasks and other duties assigned by management.
- Follow department policies and procedures in all work activities.
What You Can Bring:
- A high school diploma or equivalent; college education preferred.
- Prior knowledge of life insurance.
- Ability to work independently, meet deadlines, and manage multiple projects and processes simultaneously.
- Strong organizational and time management skills, with close attention to detail.
- Thorough follow-through and consistent adherence to policies and procedures.
- Excellent verbal communication skills and the ability to interact professionally with a diverse group of people.
- Proficiency in Microsoft Office, including Word and Excel; experience with Access is a plus.
- Extensive experience working with mainframe systems.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High school diploma or equivalent
- Prior knowledge of life insurance
- Ability to work independently, meet deadlines, and manage multiple projects and processes simultaneously
- Strong organizational and time management skills
- Close attention to detail
- Thorough follow-through and consistent adherence to policies and procedures
- Excellent verbal communication skills and ability to interact professionally with diverse groups
- Proficiency in Microsoft Office, including Word and Excel
- Extensive experience working with mainframe systems
- College education
- Experience with Microsoft Access
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement programs are described as a standout, combining a company-matched 401(k) with a traditional pension. Company materials and current postings indicate both are available to eligible employees.
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Parental & Family Support — Paid maternity and parental leave at full pay is highlighted as part of the package. Feedback suggests these offerings contribute meaningfully to family-friendly policies.
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Wellbeing & Lifestyle Benefits — A broad set of extras—such as counseling/EAP resources, financial and legal assistance, fitness/wellness programs, and education support—expands the package beyond core insurance and retirement. These additions are presented as part of a comprehensive benefits suite.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
