Top Remote Customer Success Jobs in Hampton, VA

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own strategic relationships with major B2B animal health partners, serving as their primary contact. Develop media plans, manage campaign execution, analyze performance data, lead business reviews, create presentations, onboard and train stakeholders, gather requirements and feedback, and identify growth opportunities. Coordinate internal and external teams, maintain timelines, and recommend improvements that increase partner value and campaign performance.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Lead a high-volume Scale Customer Success team serving mid-market and large commercial customers. Build segmentation strategies, digital and AI-driven engagement programs, playbooks, and lifecycle workflows to improve retention, expansion, adoption, and CSM productivity. Hire and develop CSMs, manage risk using data, collaborate with Sales and cross-functional teams, and personally handle critical customer escalations.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Manage issuer customer relationships in the credit card portfolio, develop growth strategies, analyze performance data, and provide recommendations. Build scalable customer success processes, playbooks, and automation while leading strategic reviews and collaborating with finance, analytics, marketing, and product teams. The role requires strong communication, analytical ability, CRM workflow experience, and comfort working in ambiguous environments.

Leads client relationships and customer success for assigned accounts, ensuring contractual performance, profitability, SLA compliance, and client satisfaction. Oversees vendor performance, scorecards, quality controls, reporting, audits, financial analysis, and monthly and quarterly business reviews. Develops vendor statements of work, resolves performance issues, mentors customer success managers, supports business development, and collaborates with analytics, learning, forecasting, and operations teams.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage 8–10 concurrent customer implementations, coordinate internal delivery milestones, translate customer business processes into optimized software workflows, and serve as a trusted advisor. The role also involves improving implementation processes, identifying scalable best practices, communicating product issues to engineers, and managing customer accounts to maintain high NPS and low churn.

Manage a pooled portfolio of customers to improve satisfaction, retention, product adoption, and revenue expansion. Respond to inquiries, resolve critical issues, provide consultative guidance and basic training, support renewals and upsells, document customer activity in CRM systems, and monitor workflows and churn risks. Collaborate with internal teams, communicate product updates and best practices, attend industry promotional events, and support customers through onboarding, ongoing usage, and potential termination.

Manage a portfolio of utility and energy-efficiency clients as the primary contact throughout program implementation. Build stakeholder relationships, coordinate internal and external teams, manage timelines, risks, and contractual deliverables, and maintain strong client satisfaction. Identify account expansion and sales opportunities, lead client meetings and RFP efforts, translate client priorities into action, and drive continuous improvement across program delivery.