Top Remote Jobs in Madrid

Provide customer support to mobile game players through email, app stores, social media, and other channels. Resolve support tickets, deliver effective solutions, maintain high service standards, and identify recurring issues. Report trends to Product and R&D teams and proactively initiate projects that improve customer experience.

Acquire new Large Enterprise Gartner clients across Supply Chain through the full B2B sales cycle, from prospecting and outreach to negotiation, closure, and transition to account management. Build and manage a high-quality pipeline, meet quota and KPIs, forecast sales, develop account plans, and conduct complex, high-revenue sales with C-level executives in matrixed organizations.

Design, architect, implement, and maintain React and TypeScript web applications. Develop responsive HTML/CSS pages and email templates optimized for SEO and Core Web Vitals. Write unit and integration tests, solve technical challenges, collaborate with the team, and take ownership of project delivery. Preferred experience includes Redux, React Query, Jest, Cypress, and SSR/SSG frameworks such as Next.js, Astro, or Remix.

Lead engineering execution and technical direction while remaining approximately 75% hands-on. Responsibilities include developing LLM- and AI-powered products, coding, code review, debugging, platform performance, sprint planning, cross-functional coordination, technical mentorship, recruiting, and supporting engineers’ growth. The role partners closely with founders and product teams and offers a path toward Engineering Manager responsibilities.

Lead and redesign the web production operating system for a high-volume direct-to-consumer business. Own intake, requirements, workflow, capacity planning, dependencies, AI-assisted production, quality control, team capability, and operational measurement. Improve request-to-launch speed, throughput, predictability, and first-pass quality while reducing rework and marketing launch delays. Partner closely with marketers, designers, developers, copywriters, and media buyers to standardize production and scale output without proportional headcount growth.

Build and deploy production-grade LLM capabilities for the Kayzen Console. Responsibilities include developing AI-backed APIs and full-stack features, implementing RAG, embeddings, agents, and tool calling, and establishing evaluation, monitoring, observability, and feedback systems. The role optimizes quality, latency, reliability, and cost; troubleshoots production issues; collaborates with Product, ML, and Engineering; and turns prototypes into maintainable AI products.

Provides technical leadership and defines architecture and roadmaps for telecommunications protocol decoding, data correlation, enrichment, and processing platforms. Designs scalable, maintainable solutions for Diameter, GTP, 5G SBI, IMS, VoLTE, VoNR, CUPS, and related 3GPP protocols. Establishes data models, quality standards, lineage, and enrichment rules; drives technology selection, architectural consistency, and platform reuse; collaborates with Product Management and Engineering; and mentors teams on complex software architecture challenges.

Manage strategic EMEA partnerships across AI providers, CCaaS companies, GSIs, and consultants. Recruit and onboard partners, negotiate agreements, develop joint business plans and go-to-market strategies, monitor performance, coordinate enablement, and collaborate with Sales, Marketing, Product, Customer Success, and Professional Services. Represent the company at industry events while expanding partner influence, revenue contribution, and market reach.

Run the SMB sales motion across DACH: qualify inbound leads, run discovery and demo calls, manage full ~30-day sales cycle, close deals, maintain HubSpot pipeline, collaborate with BDR, product and onboarding, and provide market feedback to refine SMB playbook.

Provide administrative support for grant applications from intake through submission. Maintain grant calendars and deadlines, extract portal requirements, format templates, prepare and attach supporting documents, enter approved narratives, and conduct detailed accuracy, completeness, proofreading, and formatting checks. Escalate missing information or technical issues, submit approved applications, capture confirmation receipts, and update statuses in AgentPro.