Top Remote Customer Success Jobs in Cincinnati, OH

Lead strategic enterprise customer relationships as a Senior Client Success Manager, advising executives, defining account strategy, driving adoption, retention (GRR/NRR), renewals, expansion, and mentoring CSMs while coordinating cross-functional initiatives to realize measurable business outcomes.

Own strategic relationships with enterprise customers to drive AI-powered customer experience transformation. Develop multi-year roadmaps, deliver executive business reviews, influence AI and automation adoption, drive platform adoption and expansion, measure ROI, orchestrate cross-functional delivery, and represent the customer voice to shape product and go-to-market strategy.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Manage a Mid-Market portfolio (~120 small business accounts, $40-100k ARR), drive renewals and retention, log activities in Salesforce, prepare business reviews, handle contracts/invoicing/quotes, identify upsell opportunities, lead trainings, resolve escalations, and collaborate with internal teams to improve customer adoption and satisfaction.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Lead and coach a Customer Success team for the Security & Alarm division while managing a portfolio of strategic enterprise customers. Drive adoption, retention, renewals, expansion, CS operations, playbook development, cross-functional collaboration, and customer feedback processes to improve health, satisfaction, and revenue metrics.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Lead and develop a team of ~10 Dealership Success Managers across the East Coast to drive adoption, retention, expansion, and measurable business outcomes for dealership customers. Coach team members, manage escalations and renewals, build executive relationships, partner cross-functionally, translate customer goals into action plans, and travel frequently (~50%) to support customers and field activities.

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.

Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Partner with wealth management clients to drive Feathery adoption: lead onboarding and integrations, map CRM/data, optimize workflows (onboarding, account opening, advisor transitions), train users, and coordinate with product and engineering to ensure successful launches and long-term retention.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Lead and scale a one-to-many Customer Success motion: design the scaled customer journey, build segmentation/health scoring/playbooks and automation, manage and coach a team of ~6 Scaled CSMs, run reporting and CRM workflows, join escalations, and partner with the book-of-business motion to drive activation, retention, and expansion at high volume.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Serve as a post-sales technical expert for Sigma, advising customers on BI best practices, performance, security, embedded analytics, APIs and ETL. Design and implement tailored analytics solutions, capture product feedback, troubleshoot complex issues, collaborate with Product and Engineering, and support account growth and renewals while creating customer references.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Own a $5M ARR portfolio of 300-500 dental practices to drive adoption, retention, and expansion through digital one-to-many programs, data-driven health monitoring, proactive churn prevention, renewals management, and cross-functional partnerships. Contribute to playbooks and integrate AI tools to scale the Customer Experience team.