Top Remote Customer Success Jobs in Cincinnati, OH
As a Customer Experience Manager at Alma, you will lead a team to enhance customer experiences by coaching team leads and specialists, analyzing operational bottlenecks, and fostering an inclusive culture. Your role involves collaborating with other teams to identify trends and improve processes for both providers and clients.
The Enterprise Customer Success Manager at Overjet is responsible for ensuring customer satisfaction and utilization of the company's software platform. The role involves managing enterprise accounts, executing the customer success strategy, and conducting frequent reviews with accounts and the team.
The Support Specialist will provide high-quality customer service to help members navigate the healthcare reimbursement system. Responsibilities include educating customers on policies, troubleshooting issues, and maintaining member privacy. This role requires effective communication and prioritization of tasks to meet service goals.
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The Director of Customer Support Systems will define and execute strategies for optimizing customer-facing systems, collaborating across teams, mentoring professionals, managing vendor relationships, and ensuring compliance and performance metrics are met. This role involves overseeing the development and continuous improvement of systems to enhance customer journeys post-sales.
The Senior Health and Science Specialist will target healthcare providers and execute the sales strategy for Vyndamax, focusing on ATTR-CM disease awareness. Responsibilities include developing sales business plans, utilizing advanced selling skills, managing customer profiles, and growing relationships with key stakeholders, all while adhering to company policies and regulations.
As a Senior Customer Success Strategy Analyst, you will partner with global customer engagement teams to analyze insights and feedback, develop strategies for customer satisfaction and loyalty, and ensure alignment with business objectives through strategic project delivery and data analysis.
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
As a Customer Experience Capacity Facilitator at Dandy, you will manage operations for customer service teams by optimizing workflows, scheduling, staffing, and maintaining operational tools to meet customer expectations. You will analyze data, identify areas for improvement, and communicate effectively with management to drive changes within the department.
The Manager of Customer Success will lead a team of Customer Success Managers, ensuring optimal experiences for customers on the Apploi platform. Responsibilities include coaching team members, managing resources, forecasting capacity, and developing strategic success plans based on customer feedback.
As a full-time mental health provider, you will deliver mental health counseling, conduct clinical risk assessments, respond to crises, and ensure compliance with ethical standards. You will utilize data-driven practices to monitor client care quality and collaborate with teams, while managing a caseload of around 30 sessions weekly.
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