Top Customer Success Jobs in Raleigh, NC

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Serve as primary client contact for PPC accounts: lead recurring client calls, present performance reports, translate objectives into briefs, identify and escalate account risks, coordinate with internal teams, document CRM updates, and ensure timely follow-up to drive satisfaction and retention.

Manage a high-volume portfolio to drive adoption, retention, and expansion of Bloom Growth's SaaS operating system. Lead onboarding, run proactive outreach and success reviews, identify at-risk accounts, design scalable engagement initiatives, maintain HubSpot records, and collaborate cross-functionally to improve customer outcomes and grow revenue.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Define and run Tern's agency success function for enterprise travel agencies: segment accounts, build engagement models and playbooks, own post-sale activation and integration adoption, run business reviews tied to growth, surface product feedback to R&D, and build scalable, AI-enabled touchpoints to drive measurable agency growth.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Scaled Customer Success Manager will enhance customer success for SMB and Mid-Market clients by managing onboarding, engagement, and product adoption, while also identifying upsell opportunities.

The Customer Success Specialist II manages mid-market customer accounts, ensuring retention and identifying growth opportunities to maximize operational excellence and value realization.

As a Customer Success Manager at Relay, you will manage hospitality accounts, drive revenue growth, and ensure customer satisfaction through strategic partnerships and value realization.

The Customer Success Specialist II manages mid-market hospitality accounts, focusing on retention, expansion, and ensuring clients realize the value of Relay's offerings through strategic relationships and analytics.

The Customer Success Manager will handle Enterprise Multi-Site accounts in the Hospitality sector, focusing on revenue growth, value realization, and strong customer partnerships while managing relationships across hotel brands and corporate offices.

Lead strategic relationships with enterprise healthcare accounts to drive adoption, retention, and expansion of Nabla's AI clinical assistant. Oversee onboarding, monitor account health, translate customer feedback to product, collaborate with sales and product teams, and perform periodic on-site executive engagement and adoption initiatives.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Conduct live video onboarding and bookkeeping setup, support customers via chat and email, troubleshoot bookkeeping issues, maintain accurate customer records, collaborate across teams to improve workflows, and deliver proactive, detail-oriented customer service.

Provide multilingual (Mandarin/English) customer support for parents and students via chat, email, WeChat, and phone. Resolve inquiries about courses, progress, accounts, and platform use; handle urgent cases, document issues, collaborate with teams to improve workflows, and contribute to customer success initiatives and service quality.

Lead client engagement initiatives, guide participants in transformational programs, and develop long-term relationships to ensure client success.

The Customer Success Manager will manage customer relationships, drive renewals and expansions, engage with stakeholders, and ensure customer goals align with product value, while maintaining high retention rates.

The Strategic Customer Success Manager at Maze will manage high-value accounts, drive customer adoption, provide strategic guidance, conduct business reviews, and collaborate across teams to ensure customer success and retention.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

The Customer Success Specialist ensures the success and satisfaction of Wildix partners through support, relationship building, and account management while identifying growth opportunities.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.