Top Hybrid Operations & Support Jobs

Manages complex commercial energy claims from initial report through resolution, including coverage analysis, liability assessment, reserves, litigation, settlements, and high-dollar exposures. Coordinates defense counsel, experts, legal, underwriting, reinsurance, and claims teams. Advises leadership on coverage and legal developments, mentors claims examiners, oversees litigation strategy, and supports claims process improvement while maintaining regulatory and confidentiality standards.

Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damage, sets reserves, negotiates settlements, prepares estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, with hybrid office attendance twice monthly for employees near designated offices.

Investigates and processes straightforward commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, establishing reserves, negotiating settlements, preparing or reviewing damage estimates, documenting claim files, communicating with insured parties and agents, and identifying potential fraud or subrogation. Requires strong customer service, communication, organization, technology skills, and possible multi-state licensing.

Supports customers with deposit account opening and fulfillment needs, answers inquiries, resolves complex problems, verifies documentation and business ownership, and navigates multiple systems to deliver accurate solutions. The role handles escalations, supports less experienced representatives, identifies customer needs, and recommends appropriate banking products while following policies, regulations, and risk controls. A required seven-week training program is provided.

Supports internal and external customers with financial-services inquiries, complaints, disputed matters, and complex wire transactions. Investigates issues, identifies regulatory and non-regulatory risks, classifies cases, processes transactions, negotiates settlements, and escalates non-routine concerns. The role requires bilingual Spanish-English communication, sanctions and payment investigations knowledge, compliance awareness, and the ability to work in a hybrid, high-volume environment.

Coordinates branch operations, processes and approves teller transactions, supports customer service and digital banking adoption, manages scheduling and operational tasks, resolves teller-line issues, escalates concerns, identifies customer financial needs, monitors risk and fraud indicators, and motivates team members while following banking policies and compliance requirements.

Provides first-level HR service center support through phone, email, chat, and SMS. Handles and documents employee inquiries involving HR, payroll, benefits, and leave; researches solutions, resolves issues, escalates complex cases, and follows up through closure. Uses ServiceNow, Bomgar, AI tools, and other HR systems while protecting confidential information, meeting service-level and quality standards, and supporting employees across multiple time zones.

Provides remote customer support by phone, helping pet owners with shopping questions and resolving issues. Responsibilities include researching solutions, documenting interactions, setting follow-ups, multitasking across phone and computer systems, and collaborating with managers and teammates through virtual tools. Requires strong communication, customer service, computer, and problem-solving skills, schedule flexibility, confidentiality, reliable internet, and a distraction-free home workspace in Texas.

Lead HR strategic operations by managing executive governance, supporting multi-year HR strategy, owning organizational health metrics and reporting, preparing executive communications, advancing culture initiatives, and piloting responsible AI and process innovations. The role partners with HR leaders across a matrixed organization to structure ambiguous problems, manage complex initiatives, influence senior stakeholders, and drive enterprise-wide execution.

Process and manage customer lottery ticket orders and redemptions at a local fulfillment center, maintain real-time order statuses, operate printing/scanning equipment, organize workflows to meet daily objectives, support operational projects, and ensure accuracy and strong customer service.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and enhance Salesforce for VIP and Player Development teams by configuring flows, reports, dashboards, access, and data processes. Gather stakeholder requirements, troubleshoot user issues, validate data with SQL and Snowflake, and collaborate with development, analytics, and data engineering teams on integrations. Test and launch improvements while supporting user adoption, data integrity, and continuous process enhancement.

Leads UL Solutions’ global business services organization, overseeing finance and customer operations, payroll, data, process excellence, transformation, service delivery, controls, and strategic partners. Sets the GBS strategy and operating model; drives performance, cost efficiency, working capital, digital and AI enablement, governance, risk management, talent development, and enterprise change. Advises the CFO and executive leaders while leading global transformations, integrations, migrations, and sustained value realization across a complex multinational organization.

Provides empathetic member support through phone and email, assists with onboarding and new account setup, answers questions, coaches members, resolves unique needs, collaborates with teammates, and accurately documents interactions. The role requires handling high-volume inbound calls and offers fully remote work, flexible scheduling, and career progression opportunities.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Leads business operations, planning, performance management, executive decision support, and cross-functional coordination for a technology and autonomy organization. The role manages leadership operating rhythms, tracks commitments, monitors organizational performance, develops dashboards and scorecards, supports workforce and budget planning, and leads strategic initiatives. It partners with Finance, HR, Product Management, Engineering, and PMO teams to improve organizational effectiveness and enable leadership execution.