Top Hybrid Operations & Support Jobs

Provides domain-specific technical support to customers by documenting, troubleshooting, diagnosing, and resolving routine technology incidents and requests. Uses knowledge bases and troubleshooting tools, communicates empathetically with customers, identifies recurring issues, collaborates on problem management, and escalates incidents appropriately.

Provide teller and branch operational support by processing transactions, resolving customer issues, promoting digital banking, assisting branch management with scheduling and daily operations, identifying fraud/risk, and delivering excellent customer service while adhering to compliance and risk policies.

Provides support to internal and external customers regarding account management, operations, documentation, technical support, billing, transactions, and financial products. Reviews and resolves basic customer issues, researches inquiries, follows compliance procedures, and communicates with customers, managers, and internal partners. Requires at least six months of customer service, financial services, or contact center experience. The role is hybrid and based in Charlotte, North Carolina.

Process, verify, count, balance, and reconcile customer cash and coin transactions in a secure vault environment. Maintain transaction records, follow risk controls and regulatory procedures, investigate discrepancies, safeguard customer assets, and meet productivity, quality, and service expectations. The role requires on-site work, prolonged standing, lifting up to 50 pounds, and occasional additional hours.

Manages complex commercial energy claims from first notice through resolution, including coverage analysis, liability assessment, reserves, litigation, settlement negotiation, and high-exposure loss strategy. Coordinates defense counsel, experts, legal, underwriting, and reinsurance teams; advises leadership on coverage and litigation issues; maintains regulatory compliance; and mentors claims examiners.

Build and lead a centralized Operations Excellence organization spanning SRE, quality engineering operations, FinOps, and release management. Define strategy, frameworks, KPIs, governance, and investment roadmaps; improve reliability, quality, deployment velocity, incident response, and cloud cost efficiency. Recruit and develop teams, integrate existing talent, manage budgets and vendors, and influence engineering and product leadership. The role requires executive presence, technical depth, organizational change leadership, and experience scaling operational excellence across large engineering organizations.

Handles high-volume inbound and outbound customer calls related to credit card fraud. Gathers information, documents outcomes, explains next steps, navigates multiple systems, follows regulatory procedures, and resolves sensitive interactions with accuracy, empathy, and sound judgment. Requires adaptability, strong communication, multitasking, and the ability to work independently and collaboratively in an evolving contact-center environment.

Provides comprehensive administrative support to Asset and Wealth Management executives, including complex calendar management, call screening, meeting and event coordination, domestic and international travel arrangements, expense processing, onboarding and offboarding, document maintenance, and preparation of professional communications, spreadsheets, and presentations. Requires discretion, strong organization, communication skills, Microsoft Office proficiency, and at least five years of administrative experience.

Provides executive administrative support by managing complex calendars, domestic and international travel, expenses, events, client visits, documents, and office logistics. Coordinates with stakeholders, supports employee engagement, maintains confidential information and internal controls, assists with onboarding and facilities needs, and contributes to projects and team operations. The role is fully onsite Monday through Friday.

Provide single-threaded, white-glove IT and AV support for C-suite executives on the US West Coast. Own end-to-end onboarding, proactive device health, live-event AV, travel readiness, PagerDuty on-call, and confidential incident response. Build runbooks, automate diagnostics, train EAs, and maintain KPIs for MTTR/FTTR/CSAT while collaborating with AV Engineering, InfoSec, and workplace teams.

Manages arbitration operations, inspection coordination, email inquiries, data entry, inventory, account communications, and customer service for auction locations. The role maintains compliance with service agreements, coordinates recon activities, supports process improvements, and collaborates with reporting and recon teams. It also requires accurate system updates, office organization, safety support, and professional teamwork under tight deadlines.

Provides inbound customer support through calls, chats, emails, and cases. Resolves basic software and system issues, documents solutions, educates customers on self-service, tracks recurring problems, coordinates with internal teams, and assists peers. The role may involve troubleshooting SQL, Windows operating systems, and Windows Server environments. Work is primarily office-based, with up to 10% travel.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.

Manage retirement plan conversions by validating asset allocations, reconciling trust and legacy provider data, configuring participant loan records, and ensuring accurate uploads before plan activation. Resolve discrepancies, protect historical data integrity, and collaborate with onboarding, compliance, reconciliations, and client success teams. The role also contributes to automation and tooling improvements while managing competing priorities in a high-volume, deadline-driven environment.

Supports onboarding and contracting for new insurance agents by advancing contracts, tracking background checks and fingerprints, reviewing documentation, resolving data gaps, communicating status updates, and processing forms. The role also provides in-person office support to agents and agency managers while maintaining accurate, compliant, and timely records.

Answers 35–45 incoming customer calls daily to initiate Family Medical Leave, Paid Family Leave, workplace accommodation, short-term disability, and long-term disability claims. Enters accurate claim information, verifies security details, resolves inquiries, meets service-level agreements and team performance metrics, and builds positive customer relationships through active listening, empathy, critical thinking, and effective use of computer systems.

Handles 35–45 inbound calls daily to initiate Family Medical Leave, Paid Family Leave, workplace accommodation, short- and long-term disability claims. Enters claim data, verifies information, resolves inquiries, meets service-level agreements and team performance metrics, and builds positive customer relationships through active listening, empathy, critical thinking, and effective use of computer systems.