Top Hybrid Operations & Support Jobs

Leads billing system refinement, project initiatives, quality assurance, change management, issue resolution, and process improvements. Analyzes billing data, executes time-sensitive changes, mitigates financial and customer risks, supports cross-functional troubleshooting, and mentors junior staff. The role requires independent judgment, advanced end-user support, strategic problem-solving, and availability for nights, weekends, and variable schedules.

Provides administrative support to senior management by managing calendars, meetings, travel arrangements, correspondence, presentations, records, files, and office supplies. The role requires strong organization, attention to detail, prioritization, and proficiency with Microsoft Office. Candidates must be U.S. persons due to export-control compliance. A bachelor’s degree and five or more years of administrative experience are valued.

Administer and configure enterprise business applications supporting Legal Operations, Global Trade, Ethics, and Security. Manage workflows, integrations, access controls, certificates, monitoring, releases, upgrades, incident resolution, and change governance. Translate business requirements into secure configurations, maintain operational reliability and compliance, document runbooks, and train stakeholders. The role supports Appian, Power Automate, ServiceNow, CLM, ERP, and export management integrations in a remote environment.

Provide email and phone support to restaurant guests and merchant partners through Zendesk. Resolve high volumes of customer issues, communicate technical problems to development teams, escalate complex cases, maintain follow-through, and identify recurring issues and process improvements. The role requires strong communication, organization, problem-solving, and autonomy in a remote environment.

Provides high-level administrative support to the CEO by managing calendars, meetings, correspondence, travel, expenses, confidential information, executive events, files, reports, and stakeholder communications. Coordinates logistics for executive sessions and supports office operations, special projects, and international executives. Requires strong organization, discretion, communication, prioritization, and proficiency with Microsoft Office and collaboration tools.

Leads Ford Energy’s business operations stand-up as an independent business unit. Manages a business operations team, aligns business and systems integration, designs cross-functional processes, establishes governance, drives implementation and change management, tracks risks and milestones, and reports to senior leadership. Partners across finance, HR, legal, supply chain, IT, and corporate functions to ensure operational readiness and execution.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Leads the Communication Desk across shifts and locations, overseeing staff performance, outage and escalation coordination, executive communications, and issue resolution. Analyzes customer interaction data, improves operational processes, partners with internal teams, and maintains service quality during real-time events. The role requires managing complex activities involving teams of at least 40 people, coaching employees, making rapid decisions under pressure, and supporting overnight issues approximately once monthly.

Coordinate client compliance orders and support customer needs by preparing notifications, validating customer reports, updating accounts, processing filings, researching delinquent entities, and invoicing. The role requires strong customer service, organization, multitasking, research, analytical skills, accuracy, and proficiency with Microsoft Excel in a fast-paced, high-volume environment.

Administer and enhance Strata’s Salesforce platform through configuration, workflow automation, user and access management, data quality, reporting, troubleshooting, testing, integrations, and release support. The role gathers requirements, improves business processes, documents solutions, trains users, supports enterprise applications, and participates in Agile projects while following security, governance, and change-control practices.