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As a Customer Success Manager, you will manage customer relationships, ensure satisfaction, and drive adoption of Oyster's platform through proactive engagement and collaboration across teams.

Open invitation to apply for roles across Tech, Product, AI, Design, Data and GTM (Sales, Customer Success, Marketing, Operations). Tech/Product roles are fully remote across Europe; GTM roles are hybrid (3 days onsite in Cologne or Berlin) with client-facing roles often requiring near-native German. Looking for fast-moving, ownership-taking, pragmatic, hands-on people who embrace an AI-first approach. Send CV, LinkedIn, or portfolio and a short note about desired role.

You will manage a paid acquisition channel, optimizing campaigns, analyzing performance, and collaborating with teams to enhance user acquisition.

Plan and execute CRM campaigns across Email, SMS and Push for casino and sportsbook. Manage promo calendar, build behavioral and value-based segments, run A/B tests, track CRM metrics (GGR, retention, ARPU), collaborate with Product/Analytics, and scale CRM processes using automation tools.

Lead strategic partnerships with System Integrators, develop sales plans, manage GTM operations, and collaborate with internal teams for execution of initiatives.

Own the full sales cycle for high-ticket deals: conduct tailored demos, manage pipeline, negotiate complex objections, close revenue, collaborate with lead generation, and maintain CRM records and forecasts to meet monthly and quarterly quotas.

Owner of full‑stack DTC marketing for a 6‑month maternity cover: build and run growth strategies, create copy and creatives, QA and A/B test landing pages, optimize funnels (CRO), run customer research, liaise with design and development, manage projects, and use AI and automation tools to speed execution and testing.

The Solutions Engineer partners with Sales and Customer Engineering, guiding customers through database migrations and optimizing solutions. Responsibilities include technical discovery, designing migrations, assessing workloads, creating tools and documentation, and collaborating with teams for customer needs.

Manage customer accounts, optimize product use, provide strategic guidance, and ensure compliance with risk and fraud solutions. Collaborate with internal teams for client needs.

Run end-to-end business operations: people ops (onboarding/offboarding, HRIS), office and culture, board and investor relations, vendor and contract review, and corporate admin. Work closely with founders, manage high-stakes processes, and automate repetitive tasks using AI.